Technical Support Specialist
Vor 7 Tagen
We are seeking a highly skilled Technical Support Specialist to join our team at Positec Germany GmbH. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving technical issues in a timely and professional manner.
Key Responsibilities- Technical Support: Provide technical advice and support to customers via phone, email, and in-person interactions.
- Process Improvement: Continuously update and improve technical processes and procedures to ensure efficient and effective support.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer support.
- Knowledge Sharing: Share knowledge and best practices with colleagues to enhance overall technical support capabilities.
- Training and Development: Participate in internal training programs to expand technical knowledge and stay up-to-date with industry trends.
- Language Skills: Fluency in German, French, Italian, or Dutch, with excellent written and verbal communication skills.
- Technical Skills: Strong technical knowledge and problem-solving skills, with experience in customer support or a related field.
- Education: Bachelor's degree in a technical field or equivalent experience.
- Experience: Minimum 1-2 years of experience in customer support or a related field.
- Soft Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
Positec Germany GmbH is a leading international company specializing in robotic mowers, power tools, and garden tools. We are committed to providing our customers with the best possible products and services, and we are seeking a highly skilled Technical Support Specialist to join our team.
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