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Technical Support Specialist
vor 2 Monaten
We are seeking a highly skilled Technical Support Specialist to join our team at Positec Germany GmbH. As a Technical Agent, you will play a crucial role in providing technical advice to our business and personal customers.
Key Responsibilities:
- Technical Support: Provide expert technical advice to customers via phone and email to resolve their technical issues.
- Process Improvement: Continuously update enquiry and customer details, as well as ticket status in our CRM system to ensure efficient processes.
- Problem-Solving: Collaborate with senior engineers to solve complex technical problems and provide solutions to customers.
- Knowledge Creation: Develop troubleshooting procedures, knowledge base articles, and training materials to support the development of self-help tools.
- Team Collaboration: Work closely with team members to share knowledge and escalate complex issues.
- Professional Development: Participate in internal training and on-site installations to expand your technical knowledge and skills.
We are looking for a highly motivated and experienced Technical Support Specialist with a strong technical background. Your profile should include:
- Education: A degree or apprenticeship in a technical field, or equivalent experience.
- Experience: Proven work experience in customer or technical support.
- Skillset: Excellent communication and problem-solving skills, with a strong ability to empathize with customers.
- Language Skills: Fluency in German and English, with a good knowledge of French, Italian, or Dutch.
At Positec Germany GmbH, we offer a dynamic and supportive work environment that values employee growth and development. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our company.
Benefits:
- Permanent Contract: Join our team and enjoy a stable and secure work environment.
- Flexible Working Hours: Balance your work and personal life with our flexible working hours and no core hours.
- State-of-the-Art Office: Work in our modern and well-equipped office with free parking and a collaborative environment.
- Free Transport: Enjoy free train tickets and a 50% subsidy on work bike leasing.
- Corporate Social Responsibility: Contribute to our company's commitment to sustainability and social responsibility.
