Technical Support Specialist

Vor 3 Tagen

Köln, Nordrhein-Westfalen, Deutschland Solplanet Vollzeit
About Solplanet

Solplanet is a leading provider of renewable energy solutions, dedicated to creating a sustainable future for all. Our mission is to empower individuals and communities to harness the power of solar energy, making it accessible and affordable for everyone.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers, ensuring their solar energy systems are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide expert technical support to customers, addressing their queries and concerns related to solar inverters, energy storage systems, and EV chargers.
  • Application Engineering: Collaborate with customers to design and implement optimal solar energy systems, ensuring maximum efficiency and performance.
  • Training and Development: Deliver comprehensive training sessions to customers, equipping them with the knowledge and skills needed to effectively utilize our products.
  • Relationship Building: Foster strong relationships with key stakeholders, including distributors, installers, and EPC partners, to ensure seamless communication and collaboration.
  • Regulatory Compliance: Stay up-to-date with local regulatory requirements and ensure our products comply with all relevant standards and regulations.
  • Product Feedback: Provide valuable insights and feedback to our product management team, helping to shape the future of our solar energy solutions.
Requirements
  • Education: Bachelor's degree or higher in a relevant field, such as electrical engineering, renewable energy, or photovoltaic engineering.
  • Language Skills: Fluency in German and English, with excellent communication and interpersonal skills.
  • Technical Knowledge: In-depth understanding of solar inverters, energy storage systems, and EV chargers, including product specifications, grid code requirements, and competitive landscape.
  • Soft Skills: Ability to work independently, prioritize tasks, and manage multiple projects simultaneously, with a strong focus on customer satisfaction and team collaboration.
What We Offer
  • Opportunity to Work with a Leader in Renewable Energy: Join a dynamic and innovative team that is shaping the future of solar energy.
  • Professional Growth and Development: Enjoy opportunities for career advancement, training, and professional development in a fast-paced and rapidly growing industry.
  • Collaborative and Supportive Work Environment: Work with a talented and dedicated team that values collaboration, open communication, and mutual respect.

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