Client Success Coordinator

vor 4 Wochen

Munich, Bayern, Deutschland GRAPHISOFT. Vollzeit

About Graphisoft

Graphisoft is dedicated to empowering teams in the architecture, engineering, and construction (AEC) industry through innovative software solutions, educational programs, and professional services. Our award-winning products promote OPEN BIM, ensuring transparency, longevity, and data accessibility for built assets. Archicad serves as the preferred BIM software for architects, providing a comprehensive design and documentation workflow suitable for practices of all sizes. BIMx, our leading mobile and web application, enhances the BIM experience by involving all stakeholders throughout the building design, delivery, and operational lifecycle. BIMcloud stands as the first and most advanced cloud-based collaboration solution in the AEC sector, enabling real-time teamwork across the globe, regardless of project size or network conditions. Our DDScad solutions offer intelligent tools for Mechanical, Electrical, and Plumbing (MEP) design, integrated calculations, and thorough documentation across all building system disciplines. Graphisoft is a proud member of the Nemetschek Group.

Current Opportunity: Partner Success Specialist

Key Responsibilities:

  • Administer license compliance in alignment with company policies.
  • Conduct quality checks on leads, ensuring accuracy of company details and addresses.
  • Distribute leads to partners following established guidelines.
  • Handle administrative tasks related to successfully closed cases.
  • Maintain communication with external legal representatives regarding new or ongoing cases.
  • Generate direct communications with customers via email or letter.
  • Serve as the primary contact for partners, assisting with daily accounts payable inquiries.

Lead Management:

  • Monitor lead distribution executed by the marketing team.
  • Follow up with partners on leads in accordance with reporting rules.
  • Provide continuous reports on overall lead activities and special cases to the designated manager.

Support for Sales Channels:

Assist the daily operations of the sales channel and remain open to new projects in this area.

Working Style of the Partner Success Specialist at Graphisoft:

  • Collaborate with sales and inside sales/sales operations teams.
  • Build relationships with partners' sales and administrative staff.
  • Engage with Graphisoft's global sales functions.

Qualifications:

  • 2-3 years of experience in sales administration or coordination is advantageous.
  • Entry-level candidates with the right personality are encouraged to apply.
  • Strong communication skills are essential.
  • Fluency in German and proficiency in English are required.
  • A business degree is a plus.

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