Customer Support Specialist

vor 2 Wochen

Aachen, Nordrhein-Westfalen, Deutschland Zoho Corporation B.V. Vollzeit
About the Role

Zoho Corporation B.V. is seeking a highly motivated and dynamic Customer Support Specialist to join our team and be part of our exciting growth journey in the European market.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About Us

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent.

Privately held and deeply committed to solving problems through global collaboration, our organization believes in experimentation, iteration, and following your instincts.

Key Responsibilities
  • Learn and master Zoho's suite of SaaS products to become a product expert.
  • Assist European customers via various channels, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.
Requirements
  • Full professional proficiency in English and German Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Continuous training and professional development opportunities.
  • Supportive and inclusive team and colleagues.
  • Participation in coaching and mentoring schemes.
  • Subsidised transport card.
  • Statutory Health Insurance.
  • Statutory Pension plan.
  • MacBook, mobile and paid SIM.
  • Company provided Lunch.
  • Permanent Contract.
  • A vibrant international environment.
  • Reimbursement of approved business expense.
  • Opportunity to work with a global team and contribute to the growth of a leading technology company.

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