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vor 3 Monaten
IT Support Specialist (m/w/d)
Location: Aachen
Your Responsibilities
- Management of technical projects for our clients remotely, including migrations, server relocations, and plugin installations.
- Primary contact for our clients in 1st and 2nd level IT support: Independently resolving all technical challenges related to our software.
- Recording, prioritizing, and documenting incoming requests in our ticketing system.
- Continuous development through increasing responsibilities and task-related diversity in supporting our clients and internal IT.
Your Profile
- Completed training as an IT specialist for system integration or a comparable qualification, or a degree in the IT field.
- We also welcome career changers or newcomers who have gained practical experience in technical customer consulting.
- Strong knowledge in server management, databases, and Active Directory.
- Ability to read and write SQL statements and proficiency in handling encryption, certificates, and login methods.
- Enthusiasm for collaboratively solving a wide range of technical challenges with our clients.
- Fluent German language skills (at least C1 level).
About Us
ConSense GmbH is a medium-sized, owner-managed, and expanding IT company headquartered in Aachen, with additional locations in Vienna and Friedrichshafen. For over 20 years, we have been developing and distributing software for integrated management systems (including process and quality management) and providing related services and consulting for companies of all sizes and industries. Our software solutions simplify the daily work of more than half a million users by standardizing and automating their processes. The focus is on the acceptance, transparency, and vitality of management systems.
