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IT Support Specialist
vor 3 Monaten
ICT Support Specialist - Unleash Your IT Expertise
Are you a tech-savvy individual with a strong enthusiasm for information technology? Do you possess a meticulous nature and a relentless drive to tackle IT challenges? We are currently seeking a skilled ICT Support Specialist to enhance our vibrant team at DocMorris.
What will your role entail?
As an ICT Support Specialist at DocMorris, you will serve as the primary resource for our esteemed colleagues. You will assess and resolve the technical difficulties they face while assisting them throughout their digital experience. Your key responsibilities will include:
- Delivering first-level support to colleagues through various communication channels.
- Diagnosing and addressing a range of IT-related concerns.
- Logging and documenting inquiries and incidents accurately.
- Contributing to the knowledge repository and disseminating best practices among peers.
The Team
You will be integrated into the IT Operations division, where you can continuously share insights and experiences with an international group of approximately 5 IT Support Specialists. Furthermore, you will report directly to the Head of IT.
What are we looking for?
To excel in this position, we anticipate the following qualifications:
- An MBO 3 or MBO 4 qualification in an IT-related field.
- A genuine passion for technology and IT.
- Desirable knowledge of networks, Windows operating systems, and IT security.
- Exceptional communication abilities and a customer-focused approach.
- Fluency in English, Dutch, and German.
- Strong analytical skills with a detail-oriented mindset – capable of identifying and articulating issues effectively.
- Proficient problem-solving skills and a critical thinking approach.
- A collaborative team player who can swiftly adapt to tasks.
- What do we offer?
- A one-year employment contract, with the potential for extension to a permanent position.
- An inspiring work atmosphere where your IT passion can flourish.
- Ample freedom and autonomy to share your ideas, along with opportunities for professional advancement within our organization.
- A competitive salary complemented by attractive secondary benefits.
- A close-knit and diverse team of enthusiastic colleagues who share your passion for IT.
- Variety, teamwork, and a pleasant, informal working environment.
DocMorris is committed to delivering customer-centric innovative services and a comprehensive range of products in the realm of digital healthcare. Our offerings include efficient appointment scheduling for online consultations, pharmaceutical advice, and the provision of prescription and over-the-counter medications, alongside health products from Germany's leading online pharmacy.
Additionally, we feature a marketplace with a diverse selection of complementary healing and aid supplies, as well as products in nutrition, beauty, and family care. This enables DocMorris to provide customers with seamless access to extensive healthcare services in one convenient location.
