Technical Support Specialist

vor 9 Stunden


Aachen, Nordrhein-Westfalen, Deutschland Utimaco Vollzeit
{"Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Utimaco. As a key member of our support team, you will serve as a point of contact for our customers and partners, providing technical assistance and support for our products and services.

Responsibilities:

* Provide technical support and troubleshooting for customers and partners
* Collaborate with the development department to resolve technical issues and improve product functionality
* Assist customers with system management, including product configuration and RedHat Linux-based OS environment
* Conduct application tests and aid in the introduction of new features and products
* Plan and execute customer service interventions, including on-site visits

Requirements:

* Initial professional experience in support and technical training
* Strong technical understanding and ability to grasp complex technical situations
* Excellent English skills for effective communication with international clients
* Knowledge of TCP/IP networks, databases, and Unix tools such as shell scripting and network analyzers
* Experience or interest in cloud-based installations and their management

What We Offer:

* Open and friendly corporate culture
* Flexible working hours model
* Personal protection through international travel health insurance and private accident insurance
* Professional and personal development through targeted training opportunities
* Free beverages, fresh fruit, and sweets
* Participation in sports programs and social activities

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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