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    Hamburg, Hamburg, Deutschland GUS Germany GmbH Vollzeit

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    vor 3 Wochen


    Hamburg, Hamburg, Deutschland GUS Germany GmbH Vollzeit

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    vor 4 Wochen


    Hamburg, Hamburg, Deutschland GUS Germany GmbH Vollzeit

    About the RoleWe are seeking a highly motivated and organized individual to join our Student Hub team as a Student Hub Advisor. In this role, you will provide excellent and effective service to students, responding to a wide variety of enquiries via different systems and in person.Key ResponsibilitiesProvide timely and accurate support to students,...

Student Services Officer

vor 2 Monaten


Hamburg, Hamburg, Deutschland GUS Germany GmbH Vollzeit
About the Role

The Student Services Officer at GUS Germany GmbH plays a pivotal role in providing comprehensive support to our students throughout their academic journey. This role involves maintaining effective communication channels, issuing official documents, facilitating visa support, ensuring seamless registration finalization, and enhancing the overall student experience.

Key Responsibilities
  • Student Communication: Maintain regular communication with students to ensure timely assistance and information regarding institution policies and procedures.
  • Customer Service Excellence: Deliver efficient and effective administrative support, ensuring a seamless and positive experience for students.
  • Official Documentation: Issue official letters and documents to students upon request, following established procedures and maintaining confidentiality.
  • Visa Support: Assist students with visa-related inquiries and processes, ensuring they have the necessary documentation for their studies.
  • Registration Finalization: Guide students through the finalization of their registration, ensuring all necessary paperwork and approvals are completed accurately and on time.
  • Policy Guidance: Assist students in understanding and navigating institution policies and procedures, offering guidance and clarification as needed.
  • Administrative Duties: Perform various administrative tasks, including data entry, record-keeping, and report generation, as directed by the manager.
  • Improving Student Experience: Continuously seek ways to enhance the overall student experience, identifying areas for improvement and proposing solutions to management.
Requirements
  • Experience: Experience in front-line customer service.
  • Skills: Excellent attention to detail and strong organizational skills, proficiency in business correspondence with customers, proficiency in MS Office suite, fluency in written and spoken English.
  • Preferred Qualifications: Proven track record in the areas of student services, customer service, customer satisfaction, administration, higher educational management, and continuing education.