Client Success Specialist
vor 4 Wochen
Become an integral part of our innovative organization
We are a rapidly expanding startup in the DACH region, seeking a skilled professional to enhance our Customer Relationship Management team as a Customer Success Manager. In this pivotal role, you will ensure a seamless customer experience and foster robust relationships with our B2B clientele. You will act as the primary liaison for any inquiries or challenges our stakeholders encounter, offering expert insights and collaboratively devising optimal solutions.
Your key responsibilities include:
- Engaging proactively with our B2B clients, assessing utilized tools, and pinpointing areas for enhancement
- Strategically implementing and overseeing CRM processes
- Collaborating with the Operations team to onboard new clients and guarantee effective product utilization
- Organizing and managing our current client portfolio
- Advising clients across various sectors on technical and organizational issues, working closely with cross-functional teams
- Gathering client feedback and relaying it to the Product team for ongoing product improvement
Your qualifications:
- Degree in Business Administration, Economics, Engineering, or a related field
- At least 2 years of experience in Customer Success or Account Management
- Exceptional communication skills and analytical mindset
- Ability to collaborate effectively and contribute to process enhancements
- Strong problem-solving capabilities
- Proficient in MS Office and ideally CRM systems
- Experience with large datasets is advantageous
- Fluent in German and Italian, with a good command of English
Work environment:
- Full-time position with a commitment of 40 hours per week
- Standard Monday to Friday schedule, no shift work involved
- 3 days in-office, 2 days remote work
- Permanent contract based in Munich
- Collaborate with a team of 8 colleagues
Why consider this opportunity?
- Scenic office setting with a rooftop terrace for team gatherings
- Startup culture characterized by open communication, swift decision-making, and a supportive team atmosphere
- Opportunities for personal growth and career advancement
- Flexible working arrangements and a competitive benefits package
- Health and wellness initiatives
If you are interested in this rewarding opportunity, we look forward to your application. Become a vital part of our forward-thinking team.
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