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Client Success Specialist
vor 3 Monaten
Overview of the Role
Are you seeking a dynamic client-facing position with diverse responsibilities? The role of Customer Success Consultant may be an ideal match for you.
'Miles' serves as an ERP solution tailored for the automotive finance, leasing, fleet, and mobility sectors. It offers a comprehensive suite that integrates front-, mid-, and back-office operations, allowing extensive customization to meet client requirements through configuration.
You will be integrated into a cross-functional team dedicated to delivering tailored solutions to our clients. This team includes specialists focused on new implementations of 'Miles', guiding clients through the go-live phase and the subsequent hyper-care period. Following this, the support unit, which you will be part of, will take over.
As a Customer Success Consultant, your approach will encompass two key aspects:
In a Support Capacity:
You will serve as the primary contact for clients regarding inquiries and issues. You will ensure a thorough understanding of the problem, conduct a comprehensive analysis, and assist in implementing the solution. You will be accountable for tracking progress, planning, and updating the client on the status of their requests.The Business Consultant aspect revolves around managing change requests. This entails:
Conducting requirements gathering, performing functional analysis, and proposing solutions to clients. Overseeing the entire process, including testing the final solution before handover.During daily Scrum meetings, priorities will be established concerning defects and issues. Beyond that, you will have the autonomy to manage your own priorities in your daily tasks and schedule.
Required Skills and Interests
Given the dual nature of this role, it is essential to work in an organized manner and effectively manage your time. Additionally, you must be adept at navigating shifting priorities and high-pressure situations. Daily problem-solving will require a strong analytical mindset.
Collaboration is crucial, not only within the support team but also with Developers, Business Consultants, and Project Managers. You should possess the confidence and determination to independently handle tickets and change requests when necessary.
Additional Expectations:
Proficiency in both German (minimum C1) and English, as we operate on an international scale. Several years of experience in a client-facing or customer service role. Extensive experience in requirements gathering, business analysis, and solution configuration.What We Provide
We invite you to join an international and diverse organization that has been thriving for over 30 years and is experiencing significant growth. Our culture emphasizes horizontal and open communication.
You are in control of your career path, which is our guiding principle. Your personal growth is of utmost importance. During a comprehensive onboarding program lasting six months, you will become familiar with our product and organization, supported by your job coach. Even after this period, you will continue to have opportunities for further learning and development. You will never be alone in this journey.
At Sofico, you will work in a modern, state-of-the-art office that is easily accessible.
In recognition of your contributions, we offer a competitive salary package along with a bonus system. Our flexible working hours and options for remote work provide the necessary adaptability within the organization.
We at Sofico value the importance of a good cup of coffee. Water and soft drinks are also available. We enjoy team-building events, including after-work gatherings, BBQs, family days, company weekends, and walking dinners with the entire team.
At Sofico, we celebrate diversity and are committed to fostering an inclusive environment for all employees, regardless of age, ethnicity, nationality, culture, religion, gender identity, sexual orientation, and more. Our selection process is based solely on your skills, experience, and personality.
