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As a Customer Success Manager at TWAICE Technologies GmbH, you will play a crucial role in helping our customers accelerate their transition to E-Mobility and green energy. Our company invests in a dedicated Customer Success team that is responsible for the complete post-sales lifecycle of our customers. This team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth.
Your Daily Business- Manage ongoing relationships with our Development Solution customers, providing proactive support to ensure their success.
- Lead engagements with our customers, managing complex projects from scoping to delivery of battery simulation models.
- Act as the central point of communication for project status, progress towards milestones, and potential issues, risks, and opportunities.
- Partner with Battery Engineers to anticipate and communicate potential issues, risks, and opportunities.
- Work closely with various teams at TWAICE, including Sales, Solution Engineering, Engineering, and Product Management, to advocate for the customer.
- Track account health and identify growth opportunities.
- Collaborate with the Customer Success team to develop industry-leading processes and best practices for delivering success to customers.
- Travel up to 20% for customer meetings, customer launches, or on-site support.
- Significant experience in a customer-facing role in the field of e-mobility, such as Account Manager, Technical Sales Manager, Customer Success Manager, Technical Project Manager, or Technical Consultant.
- Ideal experience in the battery world, with insights into topics like degradation/aging, battery simulation, testing, etc.
- Strong empathy for customers and a passion for revenue and growth.
- Act as a trusted advisor to drive business value for customers.
- Analytically minded, innately curious, and with a proven ability to execute in a customer-focused environment.
- Thoughtful communicator with clear and concise verbal and written skills in German and English.
- Strong organizational skills, with the ability to manage and prioritize multiple projects at a time.
- Enthusiastic, proactive, positive-minded, customer-focused, and service-oriented, with a passion for exceptional user experience.
- Thrives in a fast-paced startup environment.
TWAICE Technologies GmbH offers a competitive compensation package designed to reward your contributions and invest in your future. This includes a competitive salary, virtual company shares (VSOP), and a comprehensive benefits package.
- A training budget of 2000€ per year, with further training possibilities within the company.
- Free access to either Skillshare or Coursera.
- Book circle (order a book via TWAICE, and we pay for it).
- Free lunch in the Munich office, free snacks, drinks, and coffee.
- Access to Gympass, not only for you but also for your family and friends.
- Easy and affordable bike leasing with JobRad.
- We subsidize the company pension scheme with 100%.
- Flexible working hours and flexible home office within Germany.
- 30 vacation days.
- A strong team culture with regular team events and off-sites.
- Borrow our company cars (e-Golf and Tesla) for private purposes and free EV-charging at our company.
