Commissioning & Onboarding Executive
vor 2 Monaten
Job Advert
**Heard of us?**
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable **mobility**, **connectivity** and **technology** solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
**Job Purpose**
The role of Commissioning & Onboarding Executive is really important to the growth of Radius Telematics. We want to offer a great experience to all our customers, and we cannot achieve this unless we set things up properly when they take out products with us.
The Commissioning & Onboarding Executive will be responsible for cmmissioning and onboarding new devices and customer across (Germany), meeting agreed upon KPIs, SLA's and ensuring new customers, and existing customers with new devices, have the best pssible start with us.
This will involve outbound and inbound contact, with both customers and engineers.
**Your responsibilities day to day will be**
- Outbound contact with customers to support successful customer onboarding — driving activations/log-ins/usage of the platforms.
- Inbound contact with engineers to support successful device commissioning
- Ownership of your Key KPIs and SLAs e.g. % of customers onboarded, % of engineer calls handled
- Escalate any issues to your regional manager or team leader
- Being responsible for supporting all channels of customer SME, Corporate & Project as directed by regional manager or team leader
**What do we expect of you?**
- You have real world experience with telematics customer service or operations, with strong knowledge of telematics hardware and systems or a willingness to learn.
- You have the ability to effectively manage priorities, deliver on time, and comunicate effectively internally and with customers
- You are a self starter who wants to get things done, can be relied on, and creates an environment where people people can excel with the customer front and centre
**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with a good range of core benefits.
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