Gtm Operations Specialist
vor 7 Monaten
**Hi there Thanks for stopping by**
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place
**Purpose of the Role**:
Reporting to the Team Lead, Sales Support & Compliance EMEA (Europe, Middle-East, Africa), you will be responsible for checking the accuracy and quality of business processes and ensure it's within the standard set by the company. This role is central to maintaining the accuracy of the data within our CRM and supporting our sales and customer teams to get our customers' business up and running with Lightspeed in no time
**The Role and Tasks**:
- Review deals closed by sales teams for being compliant to rules and requirements from departments such as Legal, Finance, Information Systems and SOX Compliance
- Ensure accuracy of data and processes in our CRM systems
- Process corrections in CRM system where needed
- Refund of subscriptions
- Pricing adjustments
- Invoice tax correction
- Tools used are Salesforce, Slack, Zendesk, Google Sheets, electronic payment processing platforms and various backends of software products
- Perform general administrative activities necessary to assist internal stakeholders
- Other responsibilities and special projects may be assigned by management
**Attributes & Skills**:
- Ability to thrive under pressure in an extremely fast-paced environment
- Results-driven, self-motivated, and autonomous
- Comfortable in technical environments
- Good time management, multitasking, flexibility and organization skills
- Someone not afraid to ask questions and dig deeper for information, resourcefulness is highly appreciated
- Strong attention to detail, accuracy of customer related data
- Feeling of responsibility for handling various kinds of customer data confidentiality
- Mindset of being problem-solving, with a demonstrated ability to anticipate change and proactively adjust priorities
- Polished communication skills in English
**Great if you have, not a must**:
- Previous experience in a similar or CRM administration, System Operator role
- Understanding for financial topics, balances, credits
- Understanding for Information system flows
- Previously working with salesforce
- Previously working in SaaS industry companies
**What you can learn in this team**:
- How an Enterprise functions
- Intra-company communication skills
- Cross-department information gathering to solve tricky cases
- By having contact with various departments, you learn Financial, Legal, System Operations, Sales Management & Commission aspects
**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
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