Technical Support Specialist

vor 1 Monat

Berlin, Deutschland Semdatex Vollzeit

**Company**: Semdatex GmbH

**Full-time**

We seek a skilled **Technical Support Specialist **fluent in German to join our team. This role is responsible for providing exceptional technical support and solutions to our clients, primarily focusing on virtual machine management, system administration, and troubleshooting. You will work with a variety of tools and platforms, ensuring smooth operations and a seamless customer experience.

**Key Responsibilities**:

- Provide technical support and troubleshoot issues related to:

- Virtual Machines (QEMU)
- Linux operating systems
- Windows environments
- Write and maintain scripts using Powershell to automate routine tasks.
- Document issues and resolutions in Notion and track support tickets in Jira.
- Communicate effectively with German-speaking clients to resolve technical issues and provide guidance.
- Collaborate with cross-functional teams to ensure customer satisfaction and product reliability.

**Required Qualifications**:

- **Language**: Fluent in German and proficient in English for professional communication.
- **Technical Skills**:

- Hands-on experience with **Virtual Machines (QEMU)**.
- Strong knowledge of **Linux** and **Windows** operating systems.
- Proficiency with **Powershell** scripting for automation and troubleshooting.
- Experience with **Notion** and **Jira** for documentation and task tracking.

**Nice-to-Have Skills**:

- Familiarity with **WeClapp** (for customer relationship management).
- Experience with **Harvester** for infrastructure management.
- Knowledge of **Grafana** for data visualization and system monitoring
- Willingness to learn monitoring, logging, and alerting solutions for **Kubernetes** environments (e.g., Prometheus, Grafana, ELK Stack, Loki).

**Attributes**:

- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Excellent communication skills with the ability to explain technical information clearly to non-technical users.
- A customer-oriented mindset and a commitment to providing high-quality support.

**We Offer**:

- A diverse and responsible role in a dynamic environment
- An attractive salary and good benefits
- Flexible working hours and the option for remote work
- Individual development opportunities
- A motivated and collegial team

**Have we piqued your interest?

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