Technical Support Specialist, German
vor 6 Monaten
**Über die Rolle**
Als NinjaOne Technical Support Specialist arbeitest du mit unserem multinationalen, branchenführenden Produkt-Support-Team zusammen, um unseren Kunden ein optimales Erlebnis zu bieten. Du wirst Kundenanrufe und E-Mail-Korrespondenz unter der Leitung des Support-Managements priorisieren, während du die Verantwortung für Kundenprobleme übernimmst und die zur Verfügung gestellten Ressourcen nutzt, um einen hochwertigen Kundenservice zu gewährleisten.
**Standort - **Berlin, Deutschland
**Was du tun wirst**
- Du musst in der Lage sein, während der Bürozeiten von Montag bis Freitag nach einem festen Zeitplan zu arbeiten.
- Eigeninitiative und prompte, genaue Bearbeitung von Anfragen und Support-Anrufen.
- Fähigkeit, selbständig zu arbeiten
- Sehr gute Kenntnisse in der Windows-Fehlerbehebung
- Sehr gute Kenntnisse in der Fehlerbehebung unter Mac von Vorteil
- Kenntnisse in der Linux-Fehlerbehebung wünschenswert
- Zusammenarbeit mit Engineering, Customer Success, QA, Produktmanagement und anderen internen Abteilungen, um kritische Produktprobleme zu lösen, die Zykluszeit für die Problemlösung zu minimieren, und Verbesserungen für zukünftige Versionen vorzunehmen.
- Erstellung und Durchführung von Produkt
- oder Technologieschulungen für interne und externe Partnerteams (Mitarbeiter des technischen Kundendienstes, Wiederverkäufer, Distributoren usw.).
- Weitergabe von Wissen über bekannte Probleme und entsprechende Lösungen oder Workarounds an Partnerteams (einschließlich, aber nicht beschränkt auf die Erstellung neuer Knowledge-Base-Artikel).
- Andere Aufgaben nach Bedarf
**Über dich**
- Deutsch und Englisch auf C1/C2 Niveau
- Ausgezeichnete mündliche und verbale Kommunikationsfähigkeiten sind ein Muss
- Ein Bachelor-Abschluss in Informatik und/oder gleichwertige Berufserfahrung.
- Mindestens 2 Jahre Erfahrung in einer Position im Bereich Kundenservice/Support.
- Windows-Kenntnisse (Windows Registry, Windows-Dienste usw.), MacOS-Kenntnisse und ein allgemeines Verständnis von Linux-Distributionen sind von Vorteil.
- Frühere Erfahrungen mit Zendesk sind ein Plus
- Fähigkeit, Aufgaben auf Grundlage der Auswirkungen auf den Kunden korrekt zu priorisieren.
- Anpassungsfähigkeit an neue Technologien und Prozesse.
- Starke zwischenmenschliche Fähigkeiten, um in einem teamorientierten Umfeld arbeiten zu können.
- Kenntnisse einer beliebigen Virtualisierungsplattform, grundlegende Netzwerkkenntnisse.
- Frühere Erfahrungen mit RMM-Software sind hilfreich, aber nicht erforderlich.
- Einen guten Sinn für Humor
- Du hast Spaß am technischen Support.
- Du hast Spaß daran, Verantwortung zu übernehmen und zu sehen, wie deine Bemühungen etwas bewirken
- Französisch / Italienisch / Spanisch / Niederländisch ist ein Plus
**Über uns**
**Was du lieben wirst**
- Unsere Home-Office-Optionen ermöglichen es dir, dein Privatleben und deinen Job erfolgreich zu vereinbaren
- Wachse persönlich und gemeinsam mit einem der am schnellsten wachsenden Unternehmen der Welt
- Entwickle deine Fähigkeiten durch unsere renommierte Schulungsplattform
- Erhalte ein wettbewerbsfähiges Gehalt
- Arbeite mit einer fantastischen internationalen Belegschaft zusammen
**About the Role**
**Location-** Berlin, Germany
**What You’ll be Doing**
- Must be able to work a set schedule during office hours Monday to Friday.
- Take initiative and provide prompt, accurate follow-up to tickets and support calls.
- Ability to flourish under limited supervision
- Must be fluent in Windows troubleshooting
- Fluency in Mac troubleshooting a plus
- Experience with Linux troubleshooting desired
- Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
- Create and deliver product or technology training to internal and external partner teams (frontline tech support reps, resellers, distributors, etc).
- Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles).
- Other duties as needed
**About You**
- German and English at C1/C2 Level
- Excellent oral and verbal communication skills are a must
- A Bachelor's degree in Computer Science and/or equivalent work experience.
- At least 2 years prior experience in a customer service/support-related position.
- Proficient in Windows (Windows registry, services, etc), working knowledge of MacOS, and a general understanding of Linux distributions a plus.
- Previous experience with Zendesk is a plus
- Able to exercise good judgment of priority based on customer impact.
- Adaptable to new technologies and processes.
- Strong interpersonal skills so as to be able to work in a team-oriented environment.
- Understanding of any virtualization platform, basic networking.
- P
-
German Technical Support Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob Summary: We are looking for a highly skilled German Technical Support Specialist to join our team. As a member of our team, you will be responsible for providing 24/7 help-desk support to users in German, helping them with their technical issues via phone and email.About Us: Our client is a leading global business specializing in cloud storage services,...
-
German Language Technical Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob Title: German Language Technical Support SpecialistJob Summary: We are seeking a highly skilled German Language Technical Support Specialist to join our team in Greece. As a Technical Support Specialist, you will be responsible for providing excellent customer service to our clients via phone and email.Key Responsibilities:Provide 24/7 technical support...
-
German Technical Support Specialist for Volkswagen
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob Opportunity: German-speaking Technical Support Specialist for VolkswagenAbout the RoleWe are seeking a highly skilled German-speaking Technical Support Specialist to join our team at Teleperformance Greece. The ideal candidate will have excellent communication skills in German and advanced English skills.Responsibilities* Provide exceptional technical...
-
German Technical Support Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitKey Responsibilities:As a German Technical Support Specialist at Teleperformance Greece, you will be responsible for providing top-notch technical assistance to our clients in a timely and professional manner. Your primary goal will be to resolve issues efficiently, ensuring customer satisfaction and loyalty.Requirements:• Advanced knowledge of German...
-
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitGerman Technical Support Specialist for Cloud SolutionsAre you a skilled communicator in German with a passion for technology? We're looking for a talented individual to join our German Technical Support Interaction Experts team as a German Technical Support Specialist for Cloud Solutions.As a member of our team, you will provide 24/7 support for users from...
-
German Technical Support Specialist for Volkswagen
vor 2 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitExplore Your Career in German Technical SupportWe are seeking a skilled German-speaking Technical Support Specialist to represent Volkswagen in Athens. This exciting opportunity will allow you to leverage your technical background and passion for customer service to deliver exceptional support to Volkswagen car owners and dealers.As a member of our team, you...
-
German Technical Support/relocation Portugal
vor 2 Monaten
Berlin, Deutschland AtleanWorld Vollzeit**German Technical Support Specialist - Relocate to Lisbon/Porto, Portugal!** Are you ready for a career without borders? Atlean World, an international recruitment company, is your gateway to diverse, multicultural work experiences. We specialize in multilingual markets, ensuring your journey is smooth, engaging, and fulfilling. **Your Next Adventure...
-
German E-Cigarette Technical Support Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob OverviewWe are seeking a skilled German e-Cigarette Technical Support Specialist to join our team in Greece. The successful candidate will be responsible for providing top-notch customer support to our clients, handling new orders, educating users on product usage, and resolving technical issues through troubleshooting. Key Responsibilities:Assist...
-
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitTechnical Support for German Speaking CustomersWe are seeking a skilled Technical Support Specialist to join our team, providing exceptional customer service to German-speaking clients. As a Technical Support Expert, you will be responsible for answering product inquiries, troubleshooting technical issues, and maintaining strong customer...
-
German Technical support
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitDo you have excellent communication skills in German? Work with our Technical Support team for German Speaking Customers We are hiring German speakers to follow a 4-week training and work as technical support Interaction Experts for a large American manufacturer of hard disk drives, flash memory & other data technology products. Answering...
-
German Speaking Technical Support Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitJob Description:As a German speaking Technical Support Specialist, you will be part of our team providing top-notch technical support to Microsoft Business Customers. Your excellent communication skills, fluency in German, and knowledge of Microsoft products and services will be essential in ensuring a great experience for our clients. Key...
-
Technical Support Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Xentral ERP Software GmbH VollzeitUnlock Your Potential as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Xentral ERP Software GmbH. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to overcome technical challenges and achieve their business goals.Your...
-
German Technical support
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitAre you a fluent German speaker with great communication skills? Available Technical Support positions await you in Greece! With a team of 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as...
-
German Technical support
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitDo you have excellent communication skills in German? Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions. As a member of our German Technical Support Interaction Experts team, you will be providing 24/7 support for users from Germany, Austria & Switzerland, helping them...
-
German Technical support
vor 2 Monaten
Berlin, Deutschland Teleperformance Greece VollzeitDo you have excellent communication skills in German ? As a member of our German Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world. Our client is an...
-
Berlin, Deutschland AMSpace Recruitment Consultancy VollzeitJoin AMSpace Recruitments Client as a German Technical Support Specialist Level 2 in Bulgaria!Location: Sofia Bulgaria Hybrid Work Are you ready to be part of a leading name in the telecommunications industry Our client a trailblazer in this sector is on the lookout for Germanspeaking Technical Support Specialists to join their dynamic team in...
-
Technical Support Specialist, German
vor 5 Monaten
Berlin, Deutschland NinjaOne, LLC Vollzeit**Über die Rolle** Als NinjaOne Technical Support Specialist arbeitest du mit unserem multinationalen, branchenführenden Produkt-Support-Team zusammen, um unseren Kunden ein optimales Erlebnis zu bieten. Du wirst Kundenanrufe und E-Mail-Korrespondenz unter der Leitung des Support-Managements priorisieren, während du die Verantwortung für Kundenprobleme...
-
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitOverview As a German Technical Support Specialist, you will be an integral part of our team responsible for providing top-notch support to clients from Germany, Austria, and Switzerland. Our client is a renowned American company specializing in cloud storage services, offering innovative solutions for online backup and file synchronization.About the Job As a...
-
Berlin, Berlin, Deutschland Teleperformance Greece VollzeitAre you passionate about the automotive industry and enthusiastic about delivering exceptional customer experiences? Teleperformance Greece is seeking a skilled German-speaking technical support specialist to represent Volkswagen in our Athens office.About the RoleThis exciting opportunity offers a competitive salary of €2,500 - €3,000 per month, plus...
-
German Speaking Technical Support Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Grow-Talent VollzeitJob DescriptionGrow-Talent.com is working with a leading multinational technology BPO business to find a talented German-speaking Technical Support Advisor in Barcelona.The successful candidate will be responsible for providing 1st level IT support to clients via phone, mail, and chat or self-service portal. Key duties include troubleshooting hardware and...
