Technical Customer Support

Vor 2 Tagen


Berlin, Deutschland Smoobu GmbH Vollzeit

Company Description

Our team is the secret to our success. We are a young and ambitious team looking for great co-workers. Smoobu is proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.

**Job Description**:
As Smoobu’s technical customer support specialist you will serve as second level support within our customer service team, responsible for assisting our customer service agents with technical questions that need further research or deeper technical understanding. You will act as a bridge between our customer service team and our product team as well as our developers. Additionally, you will support the technical integration of our strategic partners (via our API) and ensure a functioning future (technical) relationship with them.

With your work, you are able to actively advance our product development and processes with your ideas, should you desire to do so

**How you’ll add value**:

- create and manage technical support tickets raised by the service team, if possible, resolve on your own
- understanding, reproducing, documenting users' reports of software failure
- Help translating customer needs and feedback into product ideas
- support our head of product in prioritizing the backlog of our development team with feedback from the customer side of the business
- contact strategic partners in case of technical failures and inquire about possible solutions
- manage the technical part of our strategic partnerships and ensure that we can smoothly and successfully add new partners to our platform (focus on API connection)
- support on product testing for new releases / updates from business side

**Qualifications**:
**You’ll be successful in that role if you**:

- have 1-3 years of experience in a technical support role, preferably in software industry and/or with a SaaS product, additional plus, if experience with the above and semi-professional customers
- have the ability to explain technical issues to technical and nontechnical employees and customers
- are able to multitask and prioritize tasks
- posses strong problem-solving skills
- have knowledge / experience with modern IT solutions
- have experience using a ticket logging system
- are able to troubleshoot common web related issues while using technologies such as: chrome developer console or similar, Postman request manipulation or similar
- are an empathetic person with strong communication and interpersonal skills
- are eager to learn and execute on innovative ideas
- Optionally: Knowledge of basic PHP, JavaScript is a plus
- Optionally: Experience working with relational database engines (I.e. MySQL) is a plus

Additional Information
**We provide **
- an awesome startup atmosphere with high flexibility
- a job in one of the greatest startup cities
- the opportunity to work closely with management
- the chance to enter a career in the Travel Tech industry
- a competitive salary

Are you ready to help us scale up our company? Then send your CV and a short summary why you are interested in working with us. We are looking forward to your message



  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    You (M/F/d) are customer orientated and would describe yourself as a problem solver? Your communication skills (written and oral) in HEBREW are very good? You are communicative and can listen to other people? You enjoy helping other people with their problems? Then you should continue reading. For our client, a dynamic, multilingual technology service...


  • Berlin, Deutschland HireOn Ltd Vollzeit

    HireOn Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Technical Customer Support Representative (tier 2) for their German team. Position: Technical Customer Support (tier 2) Location: Remote, Germany (after initial 2 months from the Berlin office) Employment type: Full-time Remuneration: Base...


  • Berlin, Deutschland iMin Vollzeit 4.200 $ - 6.000 $

    Pre-Sales:Collaborate with the sales team to understand customer requirements and propose tailored technical solutions that meet their needs.Conduct in-depth product demonstrations and presentations to prospective customers, showcasing the technical capabilities and benefits of the products and services.Act as a technical advisor during the sales process,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...


  • Berlin, Berlin, Deutschland iMin Vollzeit

    About iMiniMin is a dynamic organization committed to delivering exceptional customer experiences.Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team. This role involves collaborating with the sales team to provide tailored technical solutions, conducting product demonstrations and presentations, and acting as a technical...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    As working in the customer support team, you are the first point of contact for customers all over Europe! They will seek your advice on products and services that will make their webpage the greatest that it can be! We are looking for the best talent to keep elevating the customer experiencecould that be you (M/F/d)?! Join a team of this domain name...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is into solar modules and renewable energy services. They offer a wide range of products and solutions that enable high energy yields for residential and commercial photovoltaics systems and large power plants. **What will you be doing as a customer service rep (M/F/d)**: - Maintain the technical support hotline to provide support to users,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    **Key Qualifications**: Passion for customer service and ownership of the customer experience including comprehensive issue resolution Able to effectively tailor communication and style to differing audiences Able to self manage and work independently in a fast-paced, constantly changing environment Thrives on a team where expertise is shared and feedback is...


  • Berlin, Deutschland Lightspeed Commerce Vollzeit

    Are you an enthusiastic individual with strong customer service skills and technical knowledge? We've been looking for you! First of all, credit for amazing hiding skills! But now that we have found you, how about putting those skills into action by providing full-time technical support, open to remote working **(anywhere in Europe)!** You ensure the best...


  • Berlin, Deutschland Customer Alliance Vollzeit

    About Us At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Are you customer orientated? Would You describe yourself as a problem solver? Your communication skills (written and oral) in DANISH are very good? You are communicative and able to listen to other people? You enjoy helping other people with their problems? Then you should continue reading. For our customer, a dynamic, multilingual technology service...

  • Customer Support

    Vor 2 Tagen


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is the creator of an intelligent, ever-growing Smart Home Services platform for the modern age. With their bundle of high-value services centered around the best possible WiFi, they are empowering CSPs around the world to provide their customers with unparalleled WiFi performance, personalization, security, and much more. Their services bundle is...

  • Customer Support

    vor 7 Monaten


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is the creator of an intelligent, ever-growing Smart Home Services platform for the modern age. With their bundle of high-value services centered around the best possible WiFi, they are empowering CSPs around the world to provide their customers with unparalleled WiFi performance, personalization, security, and much more. Their services bundle is...


  • Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit

    Technical Support for German Speaking CustomersWe are seeking a highly skilled German speaking technical support representative to join our team. As a technical support expert, you will be responsible for providing exceptional customer service to clients via phone, chat, and email.Responsibilities:Answering product inquiries and troubleshooting technical...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is one of the players on the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client has developed an excellent market position in the international moving market. High quality and professional service are their trademark. Packing and unpacking services, carton supply and other packaging and protective materials are just as much a part of this as are special solutions for oversized furniture, plants or aquariums. For order taking...