Technical Support Specialist

vor 5 Monaten

Berlin, Deutschland Pleo Vollzeit

“Pleo was founded in Copenhagen, Denmark, in 2015 by”... That’s usually how an opening line about Pleo goes. But a lot has happened since then Pleo has grown fast and we now offer our services across multiple markets, to over 20,000 businesses and we are just getting started

Now to the point

We're looking for an API expert to join our Technical Customer Support team. Someone driven and curious, who has their finger on the pulse when it comes to helping our customers navigate our product effortlessly with a specific lens on integrations. You will be the spider in the web by serving our customers and relaying their needs to the internal Product teams.

As a Technical Support Specialist, you will spend your time interacting directly with our customers, providing them with an effective, easy and enjoyable Pleo experience. Our fantastic Technical Support team is second line support, meaning you will receive tickets filtered by our first-line support team - mostly surrounding bugs, educational API questions or complex requests you’ll have the delight of solving

If you are resilient and curious, enjoy providing an exceptional customer support experience, are a strong communicator and an expert in API, we would love to hear from you

**You’ll thrive in this role if**:

- You understand the difference between SOAP and REST, Authentication and Authorisation.
- You have a basic understanding of concepts and technologies like OAuth, OpenAPI & API keys.
- You are confident to open up Developer Tools in the browser, inspect the console logs, use the tool like Postman/Insomnia to fire up your own API requests, verify the issues and report them with as much detail as possible.
- You are proactive and happy to jump in at the deep end. You are confident in navigating external ERP systems and finding your way around, checking the configuration, verifying the setup when needed.

**What you’ll do**:

- Collaborate with our Product and Engineering teams and communicate with them via our bug reporting tool and in vocational team meetings, to maintain a customer centric approach
- You’ll troubleshoot the customers’ questions and drive the investigation to get the customer matter resolved
- You’ll be in charge of forwarding the customer input to the internal Product teams with the capabilities to attend to the feedback
- You’ll learn the Pleo product deeply and support Pleo customers in making the most out of the Pleo offering.

**Your colleagues say that you**:

- Are resilient - you get it done and will stay with a task until it's resolved
- Are not hesitant and enjoy the puzzle of solving open-ended problems
- Are a great relationship builder - you can build credibility fast with a variety of stakeholders
- Don’t shy away from ambiguous situations and ask the right questions to untangle them
- Are a diffuser - always patient and kind, no matter what
- Have an eye for commonalities and streamlining - eager to automate wherever possible

**Show me the benefits**:

- Your own Pleo card (no more out-of-pocket spending) Lunch is on us - whether you are working remote or at one of our offices
- Private Health Insurance to ensure you’re fit of body and mind to do your best work
- 25 days holiday per year + your local public holidays Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
- €2500 annual _Flex Benefits_ budget (maybe you want to buy additional holidays, pay for the gym, book a professional coach or pay for part of your MBA - entirely up to you). We know everybody prioritises different benefits. So, our _Flex Benefits_ package lets you choose what best suits you. Ask us about what we offer; we’ll be happy to outline more

**Why join us?**

Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation - they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to

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