Technical Support Specialist Hmp

vor 7 Monaten

Berlin, Deutschland Bruker Vollzeit

Überblick:
As one of the world’s leading scientific instrumentation companies, Bruker covers a broad spectrum of advanced scientific solutions. Our instruments and software packages are designed to support state-of-art research and development, improve safety of products, accelerate time-to-market and successfully assist industries in their daily analytical challenges. We’ve been driving innovation in analytical instrumentation for 60 years. Today, more than 7,500 employees are working worldwide on this permanent challenge, at over 90 locations on all continents. The
**Bruker Nano Analytics (BNA) Division**, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures, and markets analytical instruments for electron microscopes, X-ray systems and components, allowing materials characterization down to the nanoscale.

For our Berlin office we are looking for our Handheld-Mobile-Portable business (HMP) for a
**Technical Support Specialist HMP (M/F/d).**

Aufgaben/Verantwortlichkeiten:
The Service Specialist performs assembly, testing, and troubleshooting of analytical instruments and sub-assemblies in accordance with documented procedures, work instructions, and specifications. Interfaces with Engineering on development and release of new products and features.
- Assembles, tests, configures, and troubleshoots analytical instruments and sub-assemblies.
- technical support including but not limited to diagnostics, solution plans and training
- Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
- Create, develop, and continuously improve the customer support knowledge database.
- Provide technical input to the sales team in routine & non-routine sales cases.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Assembles and/or installs various electrical or electronic components where operation and sequence are specified by blueprints, wire lists, diagrams or previously established shop practices.
- Assembly of printed circuit boards into electro-mechanical sub-assemblies.

Qualifikationen:

- Degree in Material Science, Geoscience, Physics, Chemistry, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience.
- A solid technical or scientific background gained in industry or academia.
- Able to experiment, test, diagnose, troubleshoot complex cutting-edge instrumentation using standard tools such as oscilloscope, multimeter, etc.
- Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
- The ability to communicate effectively at all levels with very good spoken and written English and German skills.
- Experience with XRF will be an advantage.
- A professional image and a very high standard of personal presentation.
- Excel at continual learning in a rapidly advancing technological area.
- A solid technical or scientific background gained in industry or academia.
- Self motivated while flexible and able to work well with others and as a team.
- Comfortable working in a dynamic, fast paced, high-tech environment.
- Proven attention to detail and concern for a high standard of quality.

**What we offer**:
At Bruker, you can expect an interdisciplinary work environment in an expanding business. You will be part of a highly qualified and dedicated team. Alongside above average employee benefits, we offer training and seminars that support your further development. Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, ethnic origin, gender, religious beliefs, disability, age, sexual identity or any other protected characteristics.

Please include your salary expectations and the possible starting date in your cover letter.

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