Technical Support Specialist
Vor 2 Tagen
iMin is a dynamic organization committed to delivering exceptional customer experiences.
Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team. This role involves collaborating with the sales team to provide tailored technical solutions, conducting product demonstrations and presentations, and acting as a technical advisor during the sales process.
The ideal candidate will have at least 3 years of experience in technical support or a customer-facing role, possess strong analytical and problem-solving skills, and be proficient in English language. Familiarity with coding logic or mastery of a programming language is a plus.
Responsibilities- Collaborate with the sales team to understand customer requirements and propose tailored technical solutions that meet their needs.
- Conduct in-depth product demonstrations and presentations to prospective customers, showcasing the technical capabilities and benefits of the products and services.
- Act as a technical advisor during the sales process, addressing customer questions and concerns to ensure the gaps being addressed.
- Provide technical expertise and support to the sales team, including assistance in proposal preparation, solution design and proof-of-concept (POC), from aftersales service and technical perspective.
- Conduct product training and technical workshops for both internal staff and external customers.
- Candidate must possess at least Diploma/Bachelor's Degree in Software, Information Technology, Electronics Engineering or equivalent.
- At least 3 years of experience in technical support or customer-facing role is required.
- Technical competence in Android POS or any relevant experience is a plus.
- Familiarity in coding logic or mastery of a programming language is a plus.
- Proficiency in English language, and proficiency in Mandarin will be a plus.
- Good communication skills, both verbal and written, with a customer-focused approach are required.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues are required.
- Capable of working with minimum supervision and meeting tight timelines.
The estimated annual salary for this role is $60,000 - $80,000, depending on location and experience.
BenefitsiMin offers a competitive benefits package, including health insurance, retirement plan, and paid time off.
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