Technical Support Specialist for Cloud Services

Vor 6 Tagen


Berlin, Berlin, Deutschland ebuero AG (eGroup) Vollzeit

You'll be working with ebuero AG, a leading provider of virtual office services in Europe.

We're looking for an enthusiastic Technical Support Specialist who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team.

As a Technical Support Specialist, you'll play a critical role in supporting our cloud-based SaaS Remote Secretary Solution and ensuring our operations run smoothly:

  • Provide second-level support for our proprietary SaaS solutions
  • Troubleshoot and resolve application issues reported by internal users
  • Work closely with development teams to identify and resolve bugs
  • Monitor application performance and proactively address potential issues
  • Assist with software updates, deployments, and configurations
  • Document support processes and maintain records for issue resolution
  • Participate in training to stay current with application features and best practices
  • Oversee service provider management and escalate issues as needed
Your Mission:

We're seeking someone with expertise, enthusiasm, and a collaborative mindset:

  • 3+ years of experience in IT
  • Basic knowledge of SQL, web technologies, and scripting languages
  • Familiarity with ticketing systems and managing support tickets
  • Good communication and interpersonal skills
  • Experience managing relationships with service providers
  • Solution-focused, process-oriented approach to work
  • Fluency in English (C1 level or higher) is required
Benefits:
  • An attractive salary of approximately €60,000 per year and an open-ended employment contract
  • Flexible working hours and options for mobile working
  • Choose to work in our Berlin or Nürnberg office, or fully remote from a location within Europe
  • Further training and career opportunities
  • A versatile and varied area of responsibility in an innovative and high-growth international company
  • Responsible actions as well as direct cooperation with technical experts, and system partners
  • Free drinks, fresh fruits, and more location-specific benefits


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