Technical Support Specialist for Cloud Services
Vor 6 Tagen
You'll be working with ebuero AG, a leading provider of virtual office services in Europe.
We're looking for an enthusiastic Technical Support Specialist who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team.
As a Technical Support Specialist, you'll play a critical role in supporting our cloud-based SaaS Remote Secretary Solution and ensuring our operations run smoothly:
- Provide second-level support for our proprietary SaaS solutions
- Troubleshoot and resolve application issues reported by internal users
- Work closely with development teams to identify and resolve bugs
- Monitor application performance and proactively address potential issues
- Assist with software updates, deployments, and configurations
- Document support processes and maintain records for issue resolution
- Participate in training to stay current with application features and best practices
- Oversee service provider management and escalate issues as needed
We're seeking someone with expertise, enthusiasm, and a collaborative mindset:
- 3+ years of experience in IT
- Basic knowledge of SQL, web technologies, and scripting languages
- Familiarity with ticketing systems and managing support tickets
- Good communication and interpersonal skills
- Experience managing relationships with service providers
- Solution-focused, process-oriented approach to work
- Fluency in English (C1 level or higher) is required
- An attractive salary of approximately €60,000 per year and an open-ended employment contract
- Flexible working hours and options for mobile working
- Choose to work in our Berlin or Nürnberg office, or fully remote from a location within Europe
- Further training and career opportunities
- A versatile and varied area of responsibility in an innovative and high-growth international company
- Responsible actions as well as direct cooperation with technical experts, and system partners
- Free drinks, fresh fruits, and more location-specific benefits
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