Customer Support Representative

vor 7 Monaten


Bonn, Deutschland OEConnection Vollzeit

**Position Summary**

A key role within the existing project for an ambitious motivated person, working within the customer support team. Main areas of responsibility comprising of: helpdesk support provision, production support, billing support and customer communication.

Please note that this is a 12 months long contract.

**Job Duties**
- Gain excellent product knowledge.
- Ensure quality support to customers in line with defined SLA's.
- Support wide customer base in both German and English language.
- Take first line responsibility for troubleshooting issues that arise.
- Liaise with wider team to ensure issues are resolved.
- Ongoing process improvements to increase the effectiveness of the helpdesk.
- Take responsibility for ensuring scheduled processes run correctly.
- Prepare various regular and ad-hoc management reports as requested
- Supporting the Management team as required.

**Requirements**:

- Fluent in German and English (Written and Verbal Communication)
- Helpdesk and customer support role is beneficial
- Excellent interpersonal and communication skills
- Attention to detail
- Self Motivated
- Within easy reach of Bonn
- Automotive industry experience (advantage)
- Knowledge of Microsoft products

Ability to commute/relocate:

- Bonn: Reliably commute or planning to relocate before starting work (required)

**Language**:

- German (required)
- English (required)

Work Location: In person



  • Bonn, Deutschland OEConnection Vollzeit

    Position Summary A key role within the existing project for an ambitious motivated person, working within the customer support team. Main areas of responsibility comprising of: helpdesk support provision, production support, billing support and customer communication. Please note that this is a 12 months long contract. Job Duties - Gain excellent product...


  • Bonn, Deutschland OEConnection Vollzeit

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary A key role within the existing project for an ambitious motivated...


  • Bonn, Deutschland OEConnection Vollzeit

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary We are seeking an ambitious and motivated individual to join our Customer...


  • Bonn, Deutschland Esri Deutschland GmbH Vollzeit

    Du willst Menschen dabei unterstützen, die Welt besser zu verstehen? Und dazu beitragen, die Zukunft intelligent und nachhaltig zu gestalten? Dann bist Du bei uns genau richtig. Esri bringt mit der weltweit modernsten Location-Intelligence-Technologie Daten in ihren geografischen Kontext und macht so komplexe Zusammenhänge sichtbar. Kunden und Partner auf...


  • Bonn, Deutschland LeanIX GmbH Vollzeit

    LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company’s current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product...


  • Bonn, Deutschland OEC Vollzeit

    About UsSince the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.Position SummaryWe are seeking an ambitious and motivated individual to join our...


  • Bonn, Deutschland LeanIX Vollzeit

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with Enterprise Architecture Management. We are looking for a** Customer Support Specialist **who will help evaluate and support agents based customer's request to support. As part of the Customer...


  • Bonn, Deutschland LeanIX GmbH Vollzeit

    LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company’s current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product...


  • Bonn, Deutschland LeanIX GmbH Vollzeit

    LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company’s current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product...


  • Bonn, Deutschland Vaisala Vollzeit

    We are looking for an **Inside Sales Representative** to join our Industrial Measurements organization at Vaisala Germany (hybrid). The position can be based in either Bonn or Hamburg, with the option to work from your home office as well. Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the...


  • Bonn, Deutschland Sirtex Vollzeit

    **Company Description** Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes. Our mission is to be at the forefront of mínimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance...


  • Bonn, Deutschland Hologic Vollzeit

    **Role: Surgical Sales Representative** **Division: Surgical** **Location: North Rhine-Westphalia, West Rhineland-Palatinate, Saarland** Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health. We achieve this by fulfilling our promise to bring The...


  • Bonn, Deutschland Hydro Vollzeit

    Hydro Aluminium Metal a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods and high-purity aluminum with a global production network of around 5,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil and Qatar, and recycling facilities throughout Europe and in the U.S., two-thirds of our...

  • Sales Representative

    vor 7 Monaten


    Bonn, Deutschland ORBCOMM Vollzeit

    **The key tasks & responsibilities for this position are to**: - Establish effective customer relationships with existing customers to understand the customer needs, to provide support and to keep them informed of new developments and progress. - Identify new prospects that meets the qualifying criteria, with the objective of supplying the company’s...


  • Bonn, Deutschland Workwise Vollzeit

    We are seeking an experienced Onboarding and Support Expert to join our team at Workwise. As a key member of our customer success department, you will be responsible for delivering exceptional customer experiences through effective onboarding and support processes.You will manage the onboarding process for new customers, deliver basic and advanced support,...


  • Bonn, Deutschland Deutsche Telekom AG Vollzeit

    **Your task**: Whether it's a compulsory or voluntary internship - as an intern / flexikant (M/F/d) you will benefit in any case from an attractive remuneration and flexible working hours. You will support the team with the following responsible tasks: - You support the central CX team in implementing the EU-wide CX program (NPS system) - You support our...


  • Bonn, Deutschland Deutsche Post & DHL Vollzeit

    **Regional Customer Director EMEA Management (M/F/x) weekly working time of 40 hours. Mondays to Fridays.** TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS. TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS. At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide...


  • Bonn, Deutschland EUPD Research Sustainable Management GmbH Vollzeit

    Are you a highly motivated and results-driven sales person who is passionate to work in global environment and your sweet-spot language is English? If the answer is YES, we invite you to becoming part of our enthusiastic team! TOGETHER WE WILL DRIVE THE ENERGY TRANSITION FORWARD. FOR A BETTER FUTURE - FOR US AND THE NEXT GENERATIONS EUPD Research is seeking...


  • Bonn, Deutschland EuPD Research Sustainable Management GmbH Vollzeit

    Are you a highly motivated and results-driven sales person who is passionate to work in global environment and your sweet-spot language is English? If the answer is YES, we invite you to becoming part of our enthusiastic team! TOGETHER WE WILL DRIVE THE ENERGY TRANSITION FORWARD. FOR A BETTER FUTURE - FOR US AND THE NEXT GENERATIONS EUPD Research is...


  • Bonn, Deutschland INFOnline GmbH Vollzeit

    Werde ein Teil unseres Teams und verändere mit uns gemeinsam den digitalen Werbemarkt. Standort: Bonn, Deutschland | unbefristet **Hey!** **Du bietest uns ** - eine abgeschlossene Ausbildung (idealerweise im Bereich IT) - erste Berufserfahrungen im IT-Service-Desk / User-Helpdesk - ein lösungsorientiertes Mindset und bringst ein hohes Maß an...