Internship / Flexship Project Management Customer

vor 7 Monaten

Bonn, Deutschland Deutsche Telekom AG Vollzeit

**Your task**:
Whether it's a compulsory or voluntary internship - as an intern / flexikant (M/F/d) you will benefit in any case from an attractive remuneration and flexible working hours. You will support the team with the following responsible tasks:

- You support the central CX team in implementing the EU-wide CX program (NPS system)
- You support our subsidiaries in their CX transformation process by preparing CX workshops and conducting deep dives regarding their performance
- You regularly benchmark CX KPIs and support concepts on how to optimize customer experience with your own ideas
- You analyze CX performance and prepare presentations with actionable insights
- You identify CX trends and compile a best practice collection for our international CX community
- You bring in your expertise to enhance processes of our program and platform

**Your Profile**:

- Affinity for numbers, ability to analyze topics and translate findings into actionable insights
- First experience in customer experience management, customer feedback methods advantageous and basic understanding of Telco business models
- Ability to think strategically and work in a conceptual, structured and reliable way
- Proactive and result orientated working approach, sense of responsibility
- Excellent MS Office skills, esp. PowerPoint, Excel and fluent in English

**About us**:
**Internship at Deutsche Telekom.** Are you keen to put all the theory you've been learning into practice and start experiencing and shaping the digital world of tomorrow right now? Then you're in the right place. We can make coffee and photocopy documents ourselves. We're looking for interns like you that want to put their innovative skills and motivation to good use as part of a team to drive the expansion of the connected world forward.#ACS#

**Deutsche Telekom AG**
We feel as much at home in Bonn as we do in the 50 other countries around the globe where we provide our services. As one of the leading telecommunications providers in Europe, we also have a footprint in the markets in Asia and the United States. We're on our way to become one of the industry's top service companies and want you to help us to get there.

The “Consumer Growth” area of Deutsche Telekom Europe’s head office has a strong focus on maximizing commercial performance and putting our customers first. Improving Customer Experience and winning the hearts & minds of more than 60 million customers is what drives the Customer Experience team. We believe in the power of customer feedback as a foundation for a continuous CX improvement. As a “Senior Project Manager, Customer Experience” you support our European subsidiaries to achieve their ambitious goal to become CX leaders in their respective markets.

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