Customer Success Executive

vor 1 Tag

Frankfurt am Main, Deutschland Risk Solutions Vollzeit

ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimise the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve productivity, and capitalise on new opportunities. We make some of the world’s most important markets more trusted and predictable through our services.

Our Client Success Team are at the forefront of success for our customers, delivering a world-class customer experience, focused on their journeys across all digital platforms. We are looking for an individual who is able use their tenacity and initiative to support our customers and assist them to maximise the value from relationships and services to achieve their business goals.

**Responsibilities**:

- Proactively help our customers achieve their desired business outcomes by increasing knowledge of their business models, by engaging in value-based conversations and by being the glue between customer and ICIS
- Working effectively with account managers to ensure an excellent client experience, aiming to improve retention, client satisfaction and adoption of ICIS products
- Developing a comprehensive understanding of your accounts and opportunities for engagement; Work cross functionally to ensure they are impactful and valuable engagements
- Establishing relationships with client contacts and take ownership of delivering engagements as is appropriate with each. Capitalise on these relationships to help identify white space and growth opportunities
- Use data to drive effective engagements and monitor impact on client behaviour
- Work collaboratively as part of the Client Success team and support incoming projects as they might arise
- Collaborate with others to achieve goals to deliver on our CS outcomes effectively.
- Internally within Client Success
- Externally within the wider ICIS business units and stakeholders
- Build stakeholder maps, identify customer personas, and customer workflows
- Gather and share customer feedback to the wider organization. Deliver value statements and testimonials by providing extra value to our customer and leverage relationships
- Travel and visit customers to build on business relationships when required, creating positive momentum, and promoting ICIS as a differentiator (travelling will be aligned with government’s guidelines on COVID-19)
- Drive innovation to improve the way we work and collaborate with other teams

Skills and Behaviours:

- Curious about everything, willing to ask questions and challenge the status quo to provide better customer and business outcomes
- Able to take initiatives, to work on your own as well as part of a team, and be able to work with mínimal supervision managing multiple deadlines
- Possess excellent time and project management skills
- Able to communicate with and influence stakeholders and global teams. Ability to build relationships internally and externally across different levels of the organisation
- Excellent problem-solving skills and ability to exercise initiatives
- Excellent communication skills with a positive/’can do’ attitude and a passion for delivering exceptional customer service
- Self-motivated, highly organized, and able to prioritise and multitask
- Passionate about delivering a world-class customer experience
- Enthusiastic and creative with the ability to inspire others and our customers
- Committed to continuous learning and performance improvement
- Excellent written and verbal communication skills
- Have a clear vision of what you want to achieve and be willing to make mistakes and grow from the process
- 3-5 years of client facing experience, ideally in a Client Success or Account Manager position
- Excellent team player with a willingness to collaborate to achieve crucial objectives. Ability to quickly adapt to changes
- Fluent English is a must, an additional language such as Italian, Turkish, or Polish is a bonus language requirement

Please read our

  • Customer Success Executive

    vor 7 Monaten

    Frankfurt am Main, Deutschland Cisco Systems Vollzeit

    **Who You’ll Work With** The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to...

  • Client Success Executive

    vor 1 Woche

    Frankfurt am Main, Deutschland BRUIN Financial Vollzeit

    Permanent - Frankfurt, **Ref**: 33638 Our client is the digital advisory arm of a global investment management house. It is an innovative, digital-first start-up that focusses on delivering technology solutions, instead of traditional investment products. They are now seeking a **Client Success Executive** to join their growing Client & Sales team in**...

  • Customer Success Manager

    Vor 4 Tagen

    Frankfurt, Deutschland PROS Vollzeit

    As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership...

  • Customer Success Director

    vor 1 Monat

    Frankfurt am Main, Deutschland Kore.ai, Inc. Vollzeit

    Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over **150 Fortune 2000 companies** from banking, insurance, healthcare, telecom, retail,...

  • Customer Success Specialist

    vor 7 Monaten

    Frankfurt am Main, Deutschland Risk Solutions Vollzeit

    Position: Customer Success Specialist Report to: Senior Regional Customer Success Manager Location: Frankfurt Language requirements: Fluent English; bi-lingual in Portuguese, French, Spanish preferred. About ICIS: ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets, and customers to create a comprehensive,...

  • Senior Solution Sales Executive

    vor 3 Monaten

    Frankfurt am Main, Deutschland ServiceNow Vollzeit

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Customer Success Representative

    vor 1 Woche

    Frankfurt am Main, Deutschland Schlafender Hase GmbH Vollzeit

    **Your mission**: Your extensive knowledge and problem-solving as well as analytical skills will enhance customer engagements in the Customer Success dept. and responsible of the Onboarding and support with focus on the Europe region but also globally. **Your daily tasks are but not limited to**: - Managing customer contractual and technical...

  • Customer Success Agent

    vor 7 Monaten

    Frankfurt am Main, Deutschland Inyova Vollzeit

    **Your role**: As part of our Customer Success team, you will work side-by-side with about 3-5 colleagues to support our impact investors. You will answer all impact investing-related questions and get people excited about making a change by sustainably investing with Inyova. As a Customer Success Agent at Inyova, you should be: - Fully proficient in...

  • Customer Success Specialist

    Vor 7 Tagen

    Frankfurt am Main, Deutschland Digital Realty Vollzeit

    **Your role** By joining our team, on the Customer Success Specialist position, you will be a part of our Customer Success Team in Frankfurt, and support the Customer Success Manager to ensure that the contractually agreed services are delivered to our red carpet clients. You will be accountable for the end to end holistic delivery of the agreed operational...

  • Customer Services Executive

    vor 7 Monaten

    Frankfurt am Main, Deutschland Global Switch Vollzeit

    **About the role** Are you passionate about customer service and building strong relationships? If so, you might be the perfect fit for our Customer Services Executive role at Global Switch. You will be responsible for delivering excellent customer service, resolving any issues that arise, and further enhancing customer relationships. You will be part of a...

  • Customer Relationship Executive

    vor 7 Monaten

    Frankfurt am Main, Deutschland Oxford Economics GmbH Vollzeit

    Oxford Economics wurde 1981 als Unternehmen aus dem Business College der Oxford University gegründet. Unsere exzellenten Services und stetiges Wachstum, haben uns an die Spitze der unabhängigen globalen Wirtschafsprognose - bzw. Wirtschaftsberatungsunternehmen, gebracht. Wir bieten unseren Kund: innen u.a. Zugang zu einer Serviceplattform, auf der wir...

  • Customer Success Associate

    Vor 3 Tagen

    Frankfurt am Main, Deutschland LSEG (London Stock Exchange Group) Vollzeit

    Associate Customer Success Managers (CSMs) connect our clients to Refinitiv’s portfolio of products and solutions. This specialist plays a vital role in ensuring our customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities while continuously providing scalable yet adaptable guidance throughout the customer’s...

  • Working Student

    vor 16 Stunden

    Frankfurt am Main, Deutschland Inyova Vollzeit

    Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) - without sacrificing returns along the way. Inyova stands for "invest in your values" and we're on a mission to make...

  • Freelancer - Customer Success Support (All Genders)

    vor 7 Monaten

    Frankfurt am Main, Deutschland Lionstep AG Vollzeit

    **Job-Zusammenfassung**: Um als Unternehmen die besten Fach - und Führungskräfte für sich gewinnen zu können, reichen heutzutage klassische Stellenanzeigen (Post & Pray) alleine nicht mehr aus. Mehr denn je, gilt es als Unternehmen, sich als attraktive:r Arbeitgeber:in zu positionieren und sich so bei passenden Kandidaten:innen zu bewerben. Genau da...

  • Intern/working Student Customer Success Management

    Vor 5 Tagen

    Frankfurt am Main, Deutschland Operations1 Vollzeit

    Egal, ob als Working Student (m/w/d) oder im Rahmen eines Praktikums - wir suchen dich als Unterstützung für unser Customer Success Team! Operations1 ist eine SaaS-Software für mitarbeitergeführte Prozesse in der Industrie. Die Lösung bietet eine intuitive Mitarbeiterführung und vernetzt die Organisation in Fertigungsunternehmen. Aus Klemmbrett wird...

  • Vice President of Support

    vor 7 Monaten

    Frankfurt am Main, Deutschland DOSarrest Vollzeit

    We love what we do and live our mission. That's exactly what we want to inspire you with. Come on board and join the Link11 team: With you, we want to help our customers succeed in the digital world of the future! **Your future challenges**: - Develop and implement a strategic vision and roadmap for support and customer success initiatives that align with...

  • Customer Success Representative

    vor 7 Monaten

    Frankfurt am Main, Deutschland Schlafender Hase GmbH Vollzeit

    **Your mission**: Your extensive knowledge, problem-solving and analytical skills will enhance customer engagement in the Customer Success department, which is responsible for onboarding and supporting our customers in Europe and globally. **Your daily tasks are but not limited to**: - Managing customer contractual and technical **Onboarding** including...

  • Customer Success Specialist

    vor 4 Monaten

    Frankfurt am Main, Deutschland Risk Solutions Vollzeit

    -About Us: ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimize the world’s resources. At ICIS, we help businesses make strategic decisions, mitigate risk, improve...

  • Sales Executive

    vor 7 Monaten

    Frankfurt am Main, Deutschland Datasite Vollzeit

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

  • Customer Success Specialist

    vor 7 Monaten

    Frankfurt am Main, Deutschland Digital Realty Vollzeit

    Wir arbeiten im direkten Auftrag von Digital Realty und verrechnen keine Vermittlungsgebühr._ **Was diese Position zu bieten hat**: Interessante Branche Attraktive und leistungsgerechte Vergütung Flexibles Gleitzeitmodell Benefits für Deine Work-Life-Balance **Interessiert? Dann buche jetzt einen Call mit uns!** Für unseren Kunden **Digital Realty**...