Technical Support Specialist

vor 5 Monaten

Marburg an der Lahn, Deutschland Thermo Fisher Scientific Vollzeit

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Technical Support Specialist (M/F/d) for our Trace Elemental Analysis Products
Job ID: 230600BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.Discover impactful work:
As a Technical Support Specialist, you will provide TEA (trace elemental analysis) product line consultation to customers, primarily focused in the DACH region. You will be expected to keep up to date with our instrumentation and create a strong relationship with the field service, by maintaining mínimal field work to maintain knowledge and gain experience on new equipment. Utilizing our remote technologies (such as Augmented Reality and various other digital tools) and through effective troubleshooting, you will minimize disruption to the customer’s scientific operations and provide a speedy resolution.A day in the life:
Performs all Activities in line with internal rules and customer regulations reflecting our Company 4I values.
- You will be working on Techniques within the TEA (trace elemental analysis) portfolio- Provide technical support via phone or electronically to customers, involving hardware, software and operations
- Troubleshoot efficiently utilizing remote diagnostics and Augmented Reality as well as any other approved digital tools
- Carry out Field Service activities like pro
- active and corrective maintenance services to update knowledge and keep up to date, in line with Field Service engineer guidelines and as required by local region
- Create and manage all ticket types for Technical Support and onsite service requests
- Effectively plan and schedule corrective maintenance visits for in scope onsite service requests
- Work to effectively diagnose all contract and warranty service requests with a clear plan to communicate to field service
- Ability to consistently follow business procedures and meet performance metrics
- Effectively ensure both internal and external customers receive exceptional experiences with every interaction
- Maintain highly accurate records in the service database for compliance regulations.
Promote and sell aftermarket products for the service

The keys to success:

- Minimum of 3 years of practical professional experience in the field of support. TEA (trace elemental analysis) systems as well as Qtegra software incl. installation, preventive maintenance, troubleshooting and repair are beneficial.
- Strong analytical thinking and high problem-solving skills
- Excellent social skills, high self-motivation and negotiating skills
- Outstanding ability to communicate sophisticated technical issues in an easy to understand manner
- Strong organizational skills to manage multiple different tasks, each with different priority levels, including across divisions, functions and regions
- Must be able to work effectively from a home-office environment
- Excellent verbal and written communication skills in German and English; additional language skills are an advantage

What we offer:

- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Agency notice

  • IT-Support Specialist

    vor 4 Wochen

    Marburg an der Lahn, Hessen, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

    IT-Support SpecialistBecome a trusted expert in IT and make a lasting impact at Hemmersbach GmbH & Co. KG. In this role, you'll provide top-notch onsite support, tackle technical challenges, and ensure a seamless IT experience for our users.Your Key Responsibilities:Be the primary point of contact for all technical inquiries and issues, delivering...

  • IT Support Specialist

    vor 4 Wochen

    Marburg an der Lahn, Hessen, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

    IT Support SpecialistBecome an integral part of our IT team and provide exceptional onsite support. In this role, you will be responsible for resolving technical issues, ensuring smooth IT operations, and delivering outstanding service to our users. Your expertise and dedication will be key in maintaining a productive and enjoyable technology environment.Key...

  • IT-Support Specialist

    vor 3 Wochen

    Marburg, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

    IT-Support SpecialistHemmersbach GmbH & Co. KG is seeking a highly skilled IT-Support Specialist to join their team. As a key member of the IT department, you will be responsible for providing top-notch onsite assistance and technical support to the company's employees.Key Responsibilities:Provide first-line technical support and troubleshooting for hardware...

  • Senior Technical Specialist

    vor 6 Monaten

    Limburg an der Lahn, Deutschland Link Engineering Company Vollzeit

    **Senior Technical Specialist** - Limburg, Germany** **Discover your potential. Pursue your passion.** Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in...

  • Technical Writer Specialist

    vor 4 Wochen

    Ammeldingen an der Our, Deutschland CTG Luxembourg Vollzeit

    Job Title: Technical Writer SpecialistCTG Luxembourg is seeking a skilled Technical Writer Specialist to support its European Institutions (EUIs) Region Bid Team. The ideal candidate should have experience addressing EUIs call for tenders and possess excellent writing skills in English.Key Responsibilities:Collaborate with the existing Team to develop...

  • Technical Sales Specialist

    vor 4 Wochen

    Landau an der Isar, Bayern, Deutschland AMDT Vollzeit

    Role OverviewWe are seeking a highly skilled Technical Sales Specialist to accelerate our sales initiatives. This individual will play a crucial role in delivering technical discovery qualification, product demonstrations, and Proof of Concepts, as well as technical workshops. The ideal candidate will have strong presentation skills, technical acumen, and...

  • Administrative Support Specialist

    vor 4 Wochen

    Roth an der Our, Deutschland Fondation Jeunes Scientifiques Luxembourg Vollzeit

    Administrative Support SpecialistFondation Jeunes Scientifiques Luxembourg is seeking a highly motivated and organized Administrative Support Specialist to join our team.Job Responsibilities:Welcoming visitors and providing general administrative support to the teamPreparing meetings and managing office suppliesHandling incoming and outgoing mail, including...

  • Customer Support Specialist

    vor 4 Wochen

    Heppenheim an der Bergstrasse, Hessen, Deutschland Dover Corporation Vollzeit

    Systech, a leading brand of Dover Corporation, is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert assistance to our customers regarding our Track and Trace system.Key Responsibilities:Answer customer questions and resolve issues related to the Track and Trace...

  • Technical Specialist with Strong Problem-Solving Skills

    vor 3 Wochen

    Biberach an der Riß, Baden-Württemberg, Deutschland Albert Handtmann Vollzeit

    As a technical specialist, you will be responsible for implementing and maintaining IT systems to ensure seamless functionality.Key responsibilities include:Providing technical support to staff membersResolving complex IT issuesCollaborating with the development team to implement new projectsA successful candidate will have excellent problem-solving skills,...

  • Customer Support Specialist

    vor 4 Wochen

    Heppenheim an der Bergstrasse, Hessen, Deutschland Dover Corporation Vollzeit

    Systech, a leading brand of Dover Corporation, provides innovative identification and traceability solutions that establish essential product data, ensure digital connectivity, and enable real-time insights. With decades of experience as the pioneer of pharmaceutical serialization, Systech offers comprehensive, easily configured, turnkey software solutions...

  • IT-Supporter Onsite 2nd Level

    vor 2 Wochen

    Marburg, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

    IT-Supporter Onsite 2nd Level (m/w/d)As a 2nd Level Support Specialist at Hemmersbach GmbH & Co. KG, you will be responsible for providing top-notch support to our clients. Your expertise in hardware and software will be essential in troubleshooting and resolving technical issues.Key Responsibilities:Be the first point of contact for technical inquiries and...

  • Customer Support Specialist

    vor 4 Wochen

    Heppenheim an der Bergstrasse, Hessen, Deutschland Dover Corporation Vollzeit

    Systech, a leading brand of Dover Corporation, provides innovative identification and traceability solutions that establish essential product data, ensure digital connectivity, and enable real-time insights throughout the supply chain.As a Customer Support Specialist, you will play a critical role in ensuring the success of our customers by providing expert...

  • Technical Customer Service Specialist

    vor 5 Monaten

    Sulzbach an der Murr, Deutschland L-mobile solutions GmbH & Co. KG Vollzeit

    **Was Dich erwartet**: Werde Teil unseres Customer Support in der Business Unit FIELD am Standort Sulzbach/Murr oder bundesweit remote ab sofort als **Technical Customer Service Specialist (m/w/d) FIELD.** **Dein Erfolgsbeitrag**: Als Technical Customer Service Specialist bist du erster Ansprechpartner für unsere Bestandskunden bei sämtlichen...

  • Medical Device IT Support Specialist

    vor 3 Wochen

    Rosbach vor der Höhe, Hessen, Deutschland Nihon Kohden Europe GmbH Vollzeit

    We are seeking a skilled Medical Device IT Support Specialist to join our team in Bergamo. As a key member of our IT department, you will be responsible for providing technical assistance and support for our medical devices, ensuring seamless integration and optimal performance.Commercial Phase Support: Assist in the promotion and demonstration of our IT...

  • Technischer 2nd Level Support

    vor 2 Wochen

    Marburg, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

    IT-Supporter Onsite 2nd Level (m/w/d) Become the go-to expert for all things tech and bring a smile to everyone's face! As a 2nd Level Support Specialist, you'll dive into the world of tickets, troubleshoot with a smile, and become a problem-solving hero. What you'll do: Be the first point of contact for technical inquiries and issues, providing...

  • Customer Support Specialist

    vor 6 Monaten

    Marburg an der Lahn, Deutschland Lionstep AG Vollzeit

    Für unseren Kunden **A+W Software GmbH** suchen wir per sofort**:IT Berater (w/m/d) Customer Support **. **Job-Zusammenfassung** Software ist Deine Leidenschaft? Du möchtest Kunden noch effizienter und glücklicher machen? Dann aufgepasst! Als Recruiting-Partner der A+W Software GmbH suchen wir Dich als **IT Berater **(w/m/d)** im Customer Support...

  • IT Support Specialist

    vor 4 Wochen

    Ammeldingen an der Our, Deutschland Experis Vollzeit

    IT Support SpecialistExperis is currently looking for an IT Support Specialist to join an outstanding environment on behalf of a prestigious client based in Luxembourg.Your responsibilitiesAs an IT Support Specialist, you'll have the opportunity to put your IT expertise and troubleshooting skills into practice for users, and so to have a deep impact. Your...

  • 2nd Level Support

    vor 4 Wochen

    Marburg, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

    IT-Supporter Onsite 2nd Level (m/w/d) Become an integral part of our IT team and provide exceptional onsite support! In this role, you will be responsible for resolving technical issues, ensuring smooth IT operations, and delivering outstanding service to our users. Your expertise and dedication will be key in maintaining a productive and enjoyable...

  • Packaging Specialist

    vor 4 Wochen

    Marburg an der Lahn, Hessen, Deutschland OSB AG Vollzeit

    OSB AG is seeking a highly skilled Packaging Specialist to join our team. As a key member of our clinical supply chain, you will be responsible for planning and coordinating the labeling, packaging, and release of investigational medicinal products for global clinical programs.Key responsibilities include ensuring regulatory compliance in IMP label text...

  • IT-Supporter Onsite 2nd Level

    vor 2 Wochen

    Marburg, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

    IT-Supporter Onsite 2nd Level (m/w/d)Become the go-to expert for all things tech and bring a smile to everyone's face! As a 2nd Level Support Specialist, you'll dive into the world of tickets, troubleshoot with a smile, and become a problem-solving hero.What you'll do: Be the first point of contact for technical inquiries and issues, providing top-notch...