Customer Support Specialist

Vor 4 Tagen


Heppenheim an der Bergstrasse, Hessen, Deutschland Dover Corporation Vollzeit

Systech, a leading brand of Dover Corporation, provides innovative identification and traceability solutions that establish essential product data, ensure digital connectivity, and enable real-time insights throughout the supply chain.

As a Customer Support Specialist, you will play a critical role in ensuring the success of our customers by providing expert support for our Track and Trace system.

Key Responsibilities:

  • Answer customer questions regarding the Track and Trace system
  • Support customers in case of reported incidents by analyzing provided data, remote support, and troubleshooting
  • Align with internal technical teams, such as R&D, in case of software-related incidents
  • Support Field Service Technicians and Partners in case of technical questions
  • Align with the service team in case of hardware defects

Additional Responsibilities:

  • Remote installation and configuration of Track and Trace systems within customer IT infrastructure
  • Customer training for Level 3 System
  • Continuous improvement of products and services through best practice sharing and identifying opportunities for improvement

Work Arrangement: Hybrid

We consider several job-related factors when determining the pay rate for a position, including responsibilities, work experience, education/training, location, and key skills needed. Pay is one of the Total Rewards provided to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function: Administrative



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