IT Support Specialist

vor 1 Woche

Ammeldingen an der Our, Deutschland Experis Vollzeit

IT Support Specialist

Experis is currently looking for an IT Support Specialist to join an outstanding environment on behalf of a prestigious client based in Luxembourg.

Your responsibilities

As an IT Support Specialist, you'll have the opportunity to put your IT expertise and troubleshooting skills into practice for users, and so to have a deep impact. Your responsibilities will be as follows:

  • Handling incidents and requests by using properly the client's ticketing system and in accordance with SLA's and regarding priorities (VIPs' and Sales' cases, other high priority cases), handling level 1 or even level 2 issues.
  • Performing occasional basic support on network infrastructure.
  • Assisting users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines.
  • Supporting remotely users, if needed.
  • Looking after devices (testing/troubleshooting laptop, VM's, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standards and keeping updated the database.
  • Preventing the reoccurrence of very dissatisfied responses.

Profile

  • Degree in Computer Science and minimum 3 years experience as a Support Technician, ideally for VIP clients.
  • Being comfortable working in Microsoft/Windows environment.
  • Excellent interpersonal skills, able to work in a team.
  • Ability to analyze, synthesize, and adapt.
  • Ideally, ITIL certified.
  • Fluency in Luxembourgish, German, English, and French.

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