Order Desk Team Lead Ch/at
vor 6 Monaten
**Summary**:
**Salary**:
Competitive
Team:
Supply Chain and Logistics
**Location**:
Germany - Cologne Office
**About us**:
Reporting to the Order Desk Manager, the Team Leader manages the end-to-end order flow for our Indirect customers’ orders and have the responsibility of managing a team.
**About the role**:
- Retail customer order management: ensure EDI integration processed or orders created manually. Releasing orders for delivery in line with any allocations provided. Securing booking slots and arrange deliveries on time. Being the POC for Key Account team, 3PL and retailers on all order book issues
- Retail customer credit management, pricing management, and management of related disputes/charges
- Manage Retail order book with market & 3PL to ensure outbound capacity
- Indirect reverse logistics management. Guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, and error/fraud in exchanges are fixed
- Ensure Invoicing process is complete and on time and resolve related issues
- Manage other sales streams: Proforma orders, sample orders, new starter machines, B2B
- Lead, participate and take iniciatives in projects that benefit efficiency in processes managed by team and fuctions.
- Manage, engage and develop the team in an autonomous way.
- Ensure talent and succession planning within the team
- Support Order Desk Manager in Continuous improvement initiatives.
- Act as a business partner to KAM team.
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
- Identify problems and find solutions
**About you**:
Technical:
- Subject matter expert within Order Desk function.
- Understanding of Logistics Processes and tools
- 3PL, Logistics and transportation Systems knowledge
- High organisation skills and time management
Behavioural:
- Provides a high level of experience and expertise within own discipline but has an awareness and general knowledge of related disciplines.
- Act as a resorce and role model for colleague with less experience.
- Identify and aligns with peers in market and function to leverage best practice and knowledge sharing.
- Business and results oriented.
- Ability to deliver under pressure and to tight deadlines
- Self-motivated, independent, dynamic
- Strong Analytical approach
**Benefits**:
- Company bonus scheme or performance related bonus
- Pension scheme
- 30 days holiday
- Subsidized sport activities
- Jobrad (Bicycle leasing)
- Discounted Dyson machines
- Corporate Benefits
- EAP (Employee Assistant Programme)
- Agile working
- Flexible working hours
- Fare Subsidy for local public transport or on-site parking
- Relaxed dress code
-
Service Desk Lead
vor 6 Monaten
Duesseldorf, Deutschland Smartedge Solutions Vollzeit**Job Description Roles & Responsibilities**: - Other Skills / Experience : Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional,...
-
Service Desk Support
vor 6 Monaten
Duesseldorf, Deutschland Smartedge IT Services Private Limited Vollzeit**German is Mandatory** - Other Skills / Experience : Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a...
-
Team Lead, R&d
vor 6 Monaten
Duesseldorf, Deutschland Lonza VollzeitGermany, CologneTeam Lead, R&D (f/m/d) Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their...
-
Front Desk
vor 6 Monaten
Duesseldorf, Deutschland WeWork Vollzeit**About Us** At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our...
-
Professional Services Team Lead
vor 6 Monaten
Duesseldorf, Deutschland 1WorldSync VollzeitAre you experienced in professional services and are looking for the next step in your career? Do you thrive in a busting customer support environment? Does assessing customer needs and guiding a team to appropriate resolutions make you really happy? Good news! 1WorldSync is looking for a **Team Leader, Professional Services** to join our team. 1WorldSync...
-
Team Lead Performance Monitoring
vor 6 Monaten
Duesseldorf, Deutschland Uniper VollzeitFor our team in Düsseldorf we are looking for you! **We are Uniper** At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture...
-
Sales Team Leader
vor 6 Monaten
Duesseldorf, Deutschland Heinemann VollzeitFor our location at Düsseldorf Airport we are recruiting a Sales Team Manager**Sales Team Leader** Your new job includes - As a member of our family-owned business, you are responsible for all sales activities at our Heinemann Duty Free Shops and for leading your team to success in the areas of service, customer satisfaction, and profitability. As the...
-
Service Desk Agent Germany
vor 7 Monaten
Duesseldorf, Deutschland Tektronix VollzeitWe are looking for someone to join Tektronix Service Solution Organization (SSO) and work together with all other departments of the company to ensure we meet our targets, designed to provide excellent service for our customers and growth opportunities for our company. As a member of the Fluke Service Desk German team, you will be based in Cologne, working...
-
Customer Experience Team Leader Germany
vor 6 Monaten
Duesseldorf, Deutschland Mölnlycke Vollzeit**JOIN US AND MAKE A DIFFERENCE** Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture - where you’ll be recognised for the results...
-
Customer Experience Team Lead
vor 7 Monaten
Duesseldorf, Deutschland CHECK24 Comparador VollzeitTasks Your tasks include - You will have the opportunity to work within the German and Spanish markets, providing valuable services. - Providing telephone consultation and support to customers at every stage of the hotel booking process. - Collecting and maintaining customer data meticulously to ensure accurate records. - Actively participating in the...
-
Team Lead Market Implementation Dach
vor 6 Monaten
Duesseldorf, Deutschland Mölnlycke Vollzeit**JOIN US AND MAKE A DIFFERENCE** Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organisation with an inspirational culture - where you’ll be recognised for the results...
-
Team Lead Data Processing
vor 6 Monaten
Duesseldorf, Deutschland Rheinmetall IT Solutions GmbH Vollzeit**Team Lead Data Processing & Management Services (M/F/d)** **Rheinmetall IT Solutions GmbH in Düsseldorf, Neuenstadt, Berlin, Bremen, Unterlüß, Kassel, Kiel** - Rheinmetall - / - **Team Lead Data Processing & Management Services (M/F/d)** - Ref.Nr.: - **DE11078** - Schedule type: - **Full Time** - Contract Type: - **Permanent Position** WHAT WE ARE...
-
Team Lead Accounting
vor 6 Monaten
Duesseldorf, Deutschland UNICEPTA GmbH Vollzeit**Deine Aufgaben** Als **Team Lead Accounting** bist Du aktiver Teil des Finance-Teams und bist für die Steuerung und Führung der Finanzbuchhaltung inklusive der Tochtergesellschaften verantwortlich. Du hast dabei insbesondere die gesetzlichen Grundlagen des HGB und die steuerliche Gesetzgebung stehts im Blick. Zu deinen Aufgaben gehören: - Die fachliche...
-
Service Desk Agent
vor 6 Monaten
Duesseldorf, Deutschland Tektronix VollzeitScope of the role - Roles and Responsibilities? Region/states, industries/segments covererd? Whom will this position report into? Please specify if this role will be office based, hybrid, remote? We are looking for someone to join Tektronix Service Solution Organization (SSO) and work together with all other departments of the company to ensure we meet...
-
Team Lead Content
vor 6 Monaten
Duesseldorf, Deutschland Eurowings Digital Vollzeit**_We are dreamers, doers, and enthusiasts....!_** Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays...
-
Copy of Team Lead
vor 6 Monaten
Duesseldorf, Deutschland MobiLab Solutions GmbH Vollzeit**First insights**: Are you a seasoned data engineer with a keen desire to inspire and motivate others? Do you thrive in an environment where you can multiply your experience building reliable data pipelines and valuable data products with a team of talented individuals? Do you enjoy enabling a high-performing and collaborative team culture by guiding your...
-
Service Desk Mitarbeiter
vor 7 Monaten
Duesseldorf, Deutschland Aston-re GmbH VollzeitAb sofort suchen wir noch Mitarbeiter (m/w/d) IT Support / Service Desk / Help Desk. In Vollzeit oder Teilzeit. Nach der Einarbeitung können Sie auch im Homeoffice arbeiten. Aufgaben - Bearbeitung telefonischer Kundenanfragen im Inbound - Einfache IT Supportaufgaben - Durchführung von Softwareupdates - Datenerfassung Qualifikation - Erste Erfahrung im...
-
Programmatic Sales Lead, Germany
vor 6 Monaten
Duesseldorf, Deutschland Spotify VollzeitSales- Ad Sales- Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales...
-
Team Lead Isms
vor 7 Monaten
Duesseldorf, Deutschland Uniper VollzeitOur Information Technology & Digital Solutions team in Düsseldorf is looking for You! **We are Uniper** At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for...
-
Werkstudent in Front Desk
vor 6 Monaten
Duesseldorf, Deutschland Next Kraftwerke GmbH VollzeitAuch wenn bei uns vieles aus Bits und Watts besteht, braucht ein Unternehmen der digitalen Energiewirtschaft eine lebendige Person am Empfang. Als Front Desk Agent_in bis Du unser Aushängeschild und erster Kontakt für viele unserer Besucher_innen. Neben klassischen Tätigkeiten am Front Desk kümmerst Du Dich u.a. auch um die Betreuung und Bewirtung...