Digital Customer Interaction Professional

Vor 3 Tagen

Karlsruhe, Deutschland Siemens Vollzeit

**Job Title**:Digital Customer Interaction Professional (f/m/d)

**Location**: NBG M or other Siemens DI locations in Germany

**Department**: DI S DJ CJ

**Job Grade**: Germany - Non-Senior Management ÜT-Kreis

**Mode of Employment**: Permanent / Full-time

Thinking industry further
Siemens Digital Industries (DI) is the innovation and technology leader in industrial automation and digitalization. Together with our partners and customers we drive Digitalization in both the discrete and the process industry, enabling flexibility, efficiency, and reduced time to market. Digital transformation paves the way for innovation, services, and new data-based business models.

Making things happen
DI Sales shapes the future of sales through outstanding consultation and innovative solutions in our regions for a unique customer experience. From further developing the whole Sales Organization through close collaboration between HQ and the regions - we enable and support the countries with sales excellence methodologies, tools and best practices based on a global overview. By constantly going one step further and pushing our boundaries to take the regions and their businesses to the next level where they can exceed their partners’ and customers’ expectations.

**What part will you play?**
- In this role, you will be in charge to drive customer experience and alignments across DI Automation and SW by seamlessly connecting and aligning the Sales IT systems. The focus will be on the customer’s digital journey i.e., customer facing front ends and sales capabilities (e.g., UX, eCommerce, Search, Forum, Sign-on, etc.).
- Together with G2M experts on Automation and SW side you will define the Digital Sales Strategy and provide strategic direction to the BUs related to the digital customer journey for combined hardware, software, services and solutions buying scenarios
- Although the role is hosted in DI Sales the scope of work is not only DI Automation. It also includes SW and representing the interests of DI Sales in Siemens wide projects like Xcelerator marketplace.
- You will build a network within DI Automation and DI SW sales organizations and act as a change agent and ambassador to bring both sides closer together
- Identify areas with potential for customer journey improvements, commonalities, and data consistency and drive the change needed
- Drive evaluation, alignment, prioritization, decision making and set-up of specific improvement projects e.g., search, forum, etc. including budgets planning activities

**What you need to make real what matters.**
- Bachelors' degree or high education in Engineering, Economics or IT from reputable university or college.
- Solid experience (5 years or more) in leading cross-organizational virtual teams
- Knowledge in Marketplaces and ecommerce solutions
- Deep knowledge about DI Automation’s and DI SW’s sales organizations and operations
- First Leadership experience in global programs is highly desirable
- Experience in running IT development projects in an agile approach
- Excellent network with the relevant parts of the Siemens organization
- A real growth Mindset with high intercultural affinity combined with an excellent communication skills
- High proficiency in English is a must, German is appreciated

**What we offer**
- 2 to 3 days of mobile working per week as a future global standard
- Attractive remuneration package
- Development opportunities for both personal and professional growth
- 30 leave days and a variety of flexible working models that allow time off for yourself and your family
- Share matching programs to become a shareholder of Siemens AG
- Find more benefits here

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

**Make your mark in our exciting world at Siemens.**

disalesrampup

disales

**Organization**: Digital Industries

**Company**: Siemens AG

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time

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