Helpdesk Professional

We are looking for a highly motivated and experienced Helpdesk Professional to join our IT team at STP Informationstechnologie GmbH. As a Helpdesk Professional, you will be responsible for handling internal user requests, troubleshooting technical issues, and providing excellent customer service.

1. Respond to and resolve internal user requests in a timely and professional manner.
2. Analyze and troubleshoot technical issues using various diagnostic tools and techniques.
3. Maintain accurate records of all interactions and issue resolutions.
4. Collaborate with cross-functional teams to ensure seamless delivery of services.

• Bachelor's degree in Computer Science or related field (or equivalent experience).
• At least 2 years of experience in IT support, helpdesk, or similar role.
• Excellent verbal and written communication skills and strong problem-solving abilities.
• Familiarity with MS Windows System landscapes, client-server operating systems, and networking fundamentals.

• A challenging and rewarding role that offers opportunities for growth and development.
• A collaborative and dynamic work environment that values teamwork and innovation.
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.
• A competitive salary of €50,000 - €65,000 per annum, depending on experience.