Customer Success Lead

Vor 2 Tagen


Cologne, Deutschland niostem Vollzeit
Company niostem’s mission is to enable healthier and more fulfilling lives by creating smart wearable technology that unlocks the regenerative potential of the human body. Our first product is the worlds first device to regrow hair. Our approach is revolutionary and based on our own research at the Max Planck Institute We are a start-up from Cologne and are currently preparing our full-scale launch Our technology will change the lives of millions of people and you can help us get there

Responsibilities 100% hands on interaction with our customers (+1.8k and growing) Developing and implementing plans and strategies for customer success Building customer success as the backbone of the company together with a small team Analyse customer data to identify trends and opportunities Collaborate with cross-functional teams, including marketing, sales and product Provide regular reporting and insight into customer success metrics and key performance indicators

Qualifications At least 3 years of experience in (D2C) customer success or a similar field Knowledge of best practices and methodologies in Customer Success Great understanding of D2C customers in the cosmetic/wellness/tech sector You show resilience, initiative, reliability, flexibility & good interpersonal skills Fluency in German and English The applicant is preferably located in Cologne or willing to relocate


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