Customer Service Representative
vor 2 Wochen
Job Description:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - German Speaking. As a key member of our team, you will be responsible for providing exceptional customer service to German-speaking customers, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities:
- Customer Support: Provide timely and effective support to customers via phone, chat, and email, resolving technical issues and ensuring customer satisfaction.
- Technical Troubleshooting: Troubleshoot and resolve technical issues with Canon products, including printers, photocopiers, and digital cameras.
- Communication: Communicate effectively with customers, colleagues, and management, ensuring clear and concise communication.
- Problem-Solving: Analyze and resolve complex technical issues, using problem-solving skills and technical knowledge.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, sharing knowledge and expertise.
Requirements:
- Language Skills: Fluent German language skills, with excellent written and verbal communication skills.
- Technical Skills: Strong technical knowledge of Canon products, including printers, photocopiers, and digital cameras.
- Customer Service Skills: Excellent customer service skills, with the ability to resolve technical issues and ensure customer satisfaction.
- Communication Skills: Effective communication skills, with the ability to communicate clearly and concisely with customers, colleagues, and management.
What We Offer:
- Competitive Salary: A competitive monthly salary, with opportunities for growth and development.
- Benefits: Comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
- Training and Development: Ongoing training and development opportunities, to ensure you have the skills and knowledge needed to succeed in your role.
- Work-Life Balance: A healthy work-life balance, with flexible working hours and a supportive team environment.
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