Guest Experience Intern

vor 1 Monat

Berlin, Deutschland Habyt Vollzeit
Einleitung

Habyt was founded in Berlin by a team of entrepreneurs with a vision to create affordable and sustainable living solutions around the world. The co-living and housing rental model was broken, and finding a home was never an easy process. From bad paperwork to worse flatmates, unlocking the next move was never straightforward — and Habyt wanted to fix precisely that.

About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

We are on a steep growth curve and are looking for a Guest Experience Intern to be a part of a high-performing team at our Boutique property, Habyt - The Waterfront contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Habyt - The Waterfront offers 144 Hotel Rooms and 92 Residential Studios.

If interested, please send us your most updated CV in English.


Your Responsibilities

  • Greeting guests and performing check-in and check-out duties
  • Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
  • Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfill the request or resolve the incident promptly
  • Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
  • Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
  • Monitoring and maximizing room inventory to accommodate new sales leads and reservations
  • Proactively encourage longer lengths of stay for in-house guests
  • Proactively upsell to hit monthly team and individual targets
  • Proactively looking for areas for development and improvement for yourself and others
  • Updating guest data in the PMS and other IT systems as required
  • Ensuring compliance with all SOPs and standards


Your Qualifications

  • A recent graduate from a Hotel/Hospitality School or a minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
  • Proficiency in English and German is required
  • Independent with exceptional customer service and teamwork skills
  • Understand the importance of teamwork as well as individual contributing towards a common goal
  • Excellent interpersonal, written, and verbal communication skills
  • A willingness to work on rotating shifts - 5 days per week including weekends and Public Holidays covering 7AM to 10PM business hours
  • Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries and concerns professionally
  • Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems


What We Offer

  • Welcome Package: Get equipped from Day 1 with Habyt's Swagg
  • Team Events: Have a blast at our regular Company & Team Events.
  • Employee Discount: Get a discount for staying in one of our Habyt Properties.
  • Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market

 


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