Lead Customer Manager

vor 3 Wochen

Hamburg, Deutschland Vestas Vollzeit
Building and maintaining great customer relations based on trust and value creation Providing quotations for T&M work by working with operational and technical stakeholders Identifying and driving additional sales opportunities and contract renewals, which create value for both customers and Vestas Managing defect warranty obligations, including assessment of technical reports Facilitating regular customer meetings, maintaining action logs, preparing formal correspondence, and delivering customer reports Handling incoming customer technical queries and coordinating internal subject matter expert input to address the request Providing internal reporting to relevant stakeholders, including contractual risk management, invoicing status, and revenue collection

 
Qualifications

Educational qualification at Bachelor's or Master's level within a commercial or technical field Minimum 5 years experience as customer manager or similar managing customer relations in a complex organization Fluency in English SAP, SharePoint, PowerPoint, Excel, Outlook, Viva Engage Driver license, category B (car) Valid passport 

Competencies

Enhanced communication skills, ability to listen A team player, experienced in building a collaborative team culture A strategic mindset with solid commercial and business understanding Sound understanding of contracts and service contracts management Comprehensive negotiation skillset and ability to de-escalate Willing to keep up with a fast pace and work to tight deadlines Proactive, results-oriented and a problem-solver

 
What we offer
We offer a dynamic, relationship-focus role with great opportunities for professional and personal development in an inspiring environment. We value initiative, responsibility and the balance between creativity and quality in all solutions, and this is your chance to make your mark on our service customer strategy.

Additional information
You will be working from one of our offices in Aarhus DK, Hamburg DE, Edinburgh GB or Warrington GB. We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the th of April. All inquiries are treated confidentially.

  • Customer Service Manager

    vor 3 Wochen

    Hamburg, Deutschland IDAIR GmbH Vollzeit

    Tasks Deliver exceptional services to our VVIP In-Service fleet. Plan, organize and manage assigned clients in overseeing and coordinating the in-service support of active fleet after delivery of VVIP IFE and CMS programs. Ensure that customer requirements are fulfilled on time, on budget and on quality. Manage customer inquiries (i.e. repair events...

  • Customer Relationship Manager

    vor 2 Wochen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Bewirb dich jetzt als Customer Relation Manager im Bankwesen (m/w/d) mit Top Benefits und einer attraktiven Vergütung! Unser Partnerunternehmen die Edekabank möchte mit dir weiter wachsen und sucht zum nächstmöglichen Zeitpunkt eine:n Customer Relation Manager im Bankwesen (m/w/d) in Hamburg City-Nord. Top-Benefits: Unbefristeter Arbeitsvertrag,...

  • Customer Success Manager

    vor 3 Wochen

    Hamburg, Deutschland Brame Vollzeit

    Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a talented and experienced Customer Success Manager to join our team in Hamburg or Zurich. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer journey with interactive and cutting-edge experiences....

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Deutschland Brame Vollzeit

    Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a talented and experienced Customer Success Manager to join our team in Hamburg or Zurich. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer journey with interactive and cutting-edge experiences....

  • Customer Service Manager

    vor 4 Wochen

    Hamburg, Deutschland Remazing GmbH Vollzeit

    â®â¯Junior Customer Success Manager - Kundenbetreuung / Account Management / B2B (m/w/d) Über das Unternehmen Wir sind führender internationaler Anbieter von Agentur Services und Softwarelösungen für Brands auf Amazon und anderen E-Commerce-Marktplätzen.

  • Customer Relation Manager im Bankwesen

    vor 2 Wochen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Relation Manager im Bankwesen (m/w/d)Dir liegt das Wohlergehen von Menschen am Herzen und du läufst vor Problemen nicht weg? Sei die erste Ansprechperson für alle Belange! Bewirb dich jetzt als Customer Relation Manager im Bankwesen (m/w/d) mit Top Benefits und einer attrak...

  • Customer Success Manager

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland Philips Vollzeit

    Job TitleCustomer Success Manager (m/w/d) Customer Service Connected CareJob DescriptionIn dieser Position haben Sie die Möglichkeit Leben zu verbessernAngesichts der Herausforderungen, mit denen unsere Welt heute konfrontiert ist, war das Ziel von Philips nie wichtiger. Welchen Job Sie auch bei uns ausfüllen, wenn Sie unsere Leidenschaft teilen, anderen...

  • (Senior) Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland Simon-Kucher Vollzeit

    (Senior) Customer Success Manager (m/f/d) In Germany  - Berlin| Hamburg We are at the innovation forefront in our space,inventing business models, algorithms, solutions, and methodologies. Ourend-to-end solutions deliver sustained top-line impact for our clients. Areyou interested in working in a team of digital evangelists with a...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Success Manager (m/w/d)Innovative Softwarelösungen begeistern dich, du hast Spaß im Umgang ...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Success Manager (m/w/d)Innovative Softwarelösungen begeistern dich, du hast Spaß im Umgang ...

  • Aircraft Manager

    vor 2 Stunden

    Hamburg, Deutschland AMM Group Vollzeit

    YOUR TASK AS A AIRCRAFT MANAGER (ALL GENDERS)Attend the “handover meetings” for incoming Aircraft and customer meetingsPerform the documental analysis of each folio point and enquiries on site in the aircraftCreate and schedule Work Orders in the internal and customer planning systemsCheck the conformity of the work according to generic and specific...

  • Customer Relation Manager im Bankwesen

    vor 2 Wochen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Relation Manager im Bankwesen (m/w/d)Dir liegt das Wohlergehen von Menschen am Herzen und d...

  • Production Project Manager

    vor 4 Wochen

    Hamburg, Deutschland Derichebourg Vollzeit

    Détail du poste The Operational leader is responsible for one or several work packages. S/He has to respect and to enforce (by the team and the customer) the work specification, the company technical offer and the contract.  The main function is to manage all the activities related the work package (s), ensuring the terms regarding safety and performance...

  • Customer Relation Manager im Bankwesen

    vor 2 Wochen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Relation Manager im Bankwesen (m/w/d)Dir liegt das Wohlergehen von Menschen am Herzen und d...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Success Manager (m/w/d)Innovative Softwarelösungen begeistern dich, du hast Spaß im Umgang mit Kunden und siehst Lösungen statt Probleme? Bringe deine Serviceorientierung sowie IT Affinität ein und die Digitalisierung voran! Lass uns sprechen!Über die PositionAufgrund der guten Auftragslage...

  • Customer Success Manager

    vor 3 Wochen

    Hamburg, Deutschland nuvo Vollzeit

    What will you do?As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer. Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience.Working closely with product, tech, and sales, you’ll be a real B2B...

  • Customer Order Manager

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland ARTS Experts GmbH Vollzeit

    In an ever-changing world, we are looking for a visionary and strategic thinker who has mastered the art of supply chain optimization. As Customer Order Manager, you will take on more than just a position - you will be on a mission to shape and perfect the supply chain of our client Airbus Operations GmbH in Hamburg. Discover a unique opportunity to shape...

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Deutschland VWO Vollzeit

    Wir brauchen Verstärkung und suchen einenCustomer Success Manager (CSM) für die DACH-RegionWINGIFY ist ein marktführendes, internationales Softwareunternehmen und unsere Plattform VWO wird von mehr als 3.000 Unternehmen in 90 Ländern zur Optimierung und Personalisierung von User-Erlebnissen und zur Verbesserung der Ergebnisse ihrer digitalen Kanäle...

  • Customer Success Manager: German Speaking

    vor 4 Wochen

    Hamburg, Deutschland RoomRaccoon Vollzeit

    We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland).Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our...

  • Professional Services Team Lead

    Vor 6 Tagen

    Hamburg, Deutschland Revalize Vollzeit

    Company Description At Revalize, we build the software and technology that helps manufacturers design, model, develop, and sell—powering greater outcomes across the entire value chain. Our best-in-class CPQ, PLM, and design solutions provide a more efficient route from idea to cash, increasing speed to market, streamlining complexity, and reducing...