Customer Success Manager: German Speaking

vor 3 Wochen

Hamburg, Deutschland RoomRaccoon Vollzeit

We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland).

Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product lead business and have hospitality [more specifically hotel] experience.

Tasks

Your main duties and responsibilities will be - but not limited to:

  • Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon
  • Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.
  • Develop a deep understanding of our product suite and competitor pricing and product offering.
  • Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
  • Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
  • Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
  • Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.
  • Provide training and educational resources to empower Hoteliers to make the most of our products.
  • Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.
  • Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
  • Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.
Requirements

About you:

Our perfect fit has/is:

  • Language requirement: German and English
  • Qualification / Experience:
  • At least 3 years of relevant work experience
  • Hotel sales &/or SaaS background is advantegous
  • Skills/Attributes:
  • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
  • Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
  • Drive to revolutionise hoteliers worldwide
  • Self-motivated & able to deliver under pressure
  • Team-player
  • Organised and great eye for detail
  • Affection for both international business & tech
Benefits

Perks:

  • Loyalty Programme (Equity)

  • Role Specific:

  • Commission | OTE for sales related roles

  • Department incentive bonuses

  • Training & Development:

  • Formal training

  • Annual hotel experience

  • Employee Referral Campaign

  • Friday Drinks & Lunches for in-house Raccoons

  • Quarterly Office Massages

  • Birthday Lunch

About us:

This is what you tell people at parties:

I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 100 heads is working from 10 offices all over the world

“It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.” - Tijmen van Dijl (CEO & Co-Founder)



The hotel industry is at the very heart of the RoomRaccoon story.

Our Founder, Nadja Buckenberger, faced many challenges when she opened the doors of the Bliss Boutique Hotel in Breda in 2014.

She couldn’t find a single affordable solution to manage all aspects of her property. That’s when she decided to join forces with her partner, tech entrepreneur Tymen van Dyl to create one that could.

In 2016, Tymen began building software that would solve Nadja’s three central pain points by combining a Property Management System (PMS) with a channel manager and booking engine – a technological feat

The software worked wonders for the Bliss Hotel and piqued the interest of other regional hotels.

We officially launched in January 2017, and six months later, we had over 100 hotels on board. Today, RoomRaccoon is the world’s most complete HMS for independent accommodations with 10 – 100 rooms.

  • Customer Success Manager: German Speaking

    vor 2 Wochen

    Hamburg, Deutschland RoomRaccoon Vollzeit

    We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland). Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our...

  • Customer Success Manager: German Speaking

    vor 2 Wochen

    Hamburg, Deutschland RoomRaccoon Vollzeit

    We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland). Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland nuvo Vollzeit

    What will you do?As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer. Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience.Working closely with product, tech, and sales, you’ll be a real B2B...

  • Customer Success Manager

    vor 4 Wochen

    Hamburg, Deutschland SoSafe GmbH Vollzeit

      We at SoSafe have ambition, which is to be the leading cyber security provider in Europe. Our award winning awareness platform triggers behavioral change by providing effective and engaging training on cyber security and data protection. Cybercrime is predicted to cost the world $10.5 Trillion annually by 2025 - we are inviting you to be part of the...

  • Customer Success Manager

    Vor 6 Tagen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Success Manager (m/w/d)Innovative Softwarelösungen begeistern dich, du hast Spaß im Umgang ...

  • Customer Success Manager

    Vor 5 Tagen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Success Manager (m/w/d)Innovative Softwarelösungen begeistern dich, du hast Spaß im Umgang ...

  • Customer Success Manager

    Vor 7 Tagen

    Hamburg, Deutschland Academic Work GmbH Vollzeit

    Customer Success Manager (m/w/d)Innovative Softwarelösungen begeistern dich, du hast Spaß im Umgang mit Kunden und siehst Lösungen statt Probleme? Bringe deine Serviceorientierung sowie IT Affinität ein und die Digitalisierung voran! Lass uns sprechen!Über die PositionAufgrund der guten Auftragslage...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland VWO Vollzeit

    Wir brauchen Verstärkung und suchen einenCustomer Success Manager (CSM) für die DACH-RegionWINGIFY ist ein marktführendes, internationales Softwareunternehmen und unsere Plattform VWO wird von mehr als 3.000 Unternehmen in 90 Ländern zur Optimierung und Personalisierung von User-Erlebnissen und zur Verbesserung der Ergebnisse ihrer digitalen Kanäle...

  • (Senior) Customer Success Manager

    Vor 6 Tagen

    Hamburg, Deutschland Simon-Kucher Vollzeit

    (Senior) Customer Success Manager (m/f/d) In Germany  - Berlin| Hamburg We are at the innovation forefront in our space,inventing business models, algorithms, solutions, and methodologies. Ourend-to-end solutions deliver sustained top-line impact for our clients. Areyou interested in working in a team of digital evangelists with a...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland Brame Vollzeit

    Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a talented and experienced Customer Success Manager to join our team in Hamburg or Zurich. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer journey with interactive and cutting-edge experiences....

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland Brame Vollzeit

    Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a talented and experienced Customer Success Manager to join our team in Hamburg or Zurich. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer journey with interactive and cutting-edge experiences....

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Philips Vollzeit

    Job TitleCustomer Success Manager (m/w/d) Customer Service Connected CareJob DescriptionIn dieser Position haben Sie die Möglichkeit Leben zu verbessernAngesichts der Herausforderungen, mit denen unsere Welt heute konfrontiert ist, war das Ziel von Philips nie wichtiger. Welchen Job Sie auch bei uns ausfüllen, wenn Sie unsere Leidenschaft teilen, anderen...

  • Customer Representative

    vor 2 Wochen

    Hamburg, Deutschland Connect44 Vollzeit

    I'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis. I'm recruiting for a German speaking Customer Representative in Hamburg. With excellent verbal communication skills and MS office experience. Working on a shift basis. **Role**: - Telephone...

  • Werkstudent Customer Success

    vor 2 Wochen

    Hamburg, Deutschland visable Vollzeit

    Du möchtest während des Studiums Einblicke in den Job des Customer Success Managers bekommen und uns aktiv dabei unterstützen, für eine immer bessere Customer-Experience zu sorgen? Dann bist Du in unserem Team bei Visable genau richtig! Forme mit uns die Zukunft des B2B Als Werkstudent Customer Success (m/w/d) unterstützt Du unsere Customer Success...

  • Customer Success Manager

    vor 3 Wochen

    Hamburg, Deutschland CleverPush GmbH Vollzeit

    Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS. Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Zur Erweiterung unseres engagierten Teams suchen wir ab sofort einen motivierten Customer Success Manager (m/w/d), der oder die...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland CleverPush GmbH Vollzeit

    Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS. Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Zur Erweiterung unseres engagierten Teams suchen wir ab sofort einen motivierten Customer Success Manager (m/w/d), der oder die...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland CleverPush GmbH Vollzeit

    Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS. Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Zur Erweiterung unseres engagierten Teams suchen wir ab sofort einen motivierten Customer Success Manager (m/w/d), der oder die...

  • Customer Success Manager

    vor 2 Wochen

    Hamburg, Deutschland CleverPush GmbH Vollzeit

    Wir bei CleverPush sind ein erfolgreiches und wachsendes Unternehmen im Bereich SaaS. Unser Ziel ist es, unseren Kunden erstklassige Lösungen und Services anzubieten, die auf ihre individuellen Bedürfnisse zugeschnitten sind. Zur Erweiterung unseres engagierten Teams suchen wir ab sofort einen motivierten Customer Success Manager (m/w/d), der oder die...

  • Werkstudent Customer Success

    vor 22 Stunden

    Hamburg, Deutschland Visable GmbH Vollzeit

    Du möchtest während des Studiums Einblicke in den Job des Customer Success Managers bekommen und uns aktiv dabei unterstützen, für eine immer bessere Customer-Experience zu sorgen? Dann bist Du in unserem Team bei Visable genau richtig! Forme mit uns die Zukunft des B2B - Als Werkstudent Customer Success (m/w/d) unterstützt Du unsere Customer Success...

  • Customer Success Manager – Digitalisierung

    vor 2 Wochen

    Hamburg, Deutschland REMONDIS Digital Services GmbH Vollzeit

    Die REMONDIS Digital Services GmbH entwickelt und vermarktet digitale Produkte in den Geschäftsfeldern Recycling, Services und Wasser. Darüber hinaus dient sie innerhalb der REMONDIS-Gruppe als zentrale Anlaufstelle für technologische Innovationen und Startup-Kooperationen. Customer Success Manager – Digitalisierung (m/w/d) Niederlassung...