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vor 4 Monaten
Zur Verstärkung unseres Teams am Standort Mannheim/Dresden suchen wir zum nächstmöglichen Zeitpunkt einen Customer Service Representative (M/F/D), der unsere internen und externen Kunden mit exzellentem Service und technischer Unterstützung überzeugt.
ESSENTIAL JOB FUNCTIONS:
Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control. Works to ensure all orders received are entered into the ERP by order cut-off time. Can handle basic level of complexity in orders. Can follow and request amendments of work instructions Positive influence on the team and being responsible to arrange backup in case of holiday leave. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Identifies customer issues that need to be escalated to management in a timely fashion. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. Builds relationships with internal departments to ensure best service to end customer is achieved. 10. Performs other duties as assigned.POSITION REQUIREMENTS FORMAL EDUCATION:
• 1-2 years of progressive customer service experience.
• High school graduate or equivalent education and experience.
TECHNICAL/SKILL REQUIREMENTS:
• Providing customer service
• Resolving customer problems and concerns
• Developing correspondence and communications
• Working with other departments and divisions
• Applying department policies and procedures
• PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive direction.
LANGUAGE REQUIREMENTS:
Local Site Language English
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).
