German Speaking Customer Service Representative
Vor 6 Tagen
We are seeking a highly skilled and fluent German speaker to join our Microsoft Support team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients from Germany, Austria, and Switzerland.
Key Responsibilities- Identify customer needs and deliver tailored solutions, including sales and technical support
- Guide customers through billing inquiries, handle transactions, and provide timely resolutions to inquiries
- Assist customers with placing orders and related issues
- Answer customer inquiries, troubleshoot technical issues, and escalate as necessary
- Follow standard diagnostic procedures to effectively handle frequently asked questions
- Turn every customer interaction into a positive experience
- Collaborate with colleagues to share ideas and solutions
- Excellent communication skills in German
- Good command of English (B2+)
- Sales experience with consumer products and services is an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic approach with strong communication skills
- A positive and adventurous attitude
- A willingness to learn and absorb knowledge and experience
- Full support for relocation to Greece, including flight tickets, accommodation, and house searching assistance
- Competitive monthly salary and two additional salaries per year
- Referral program with great bonuses
- Healthcare benefits and numerous discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Special events and community initiatives
- Free online Greek language courses
- State-of-the-art premises with relaxing break areas
- Work for a Great Place to Work-Certified Company that values diversity
This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the world's leading brands. You will be part of a company that fosters diversity and offers equal opportunities to all, regardless of background.
Cost of Living in GreeceGreece offers a unique blend of history, culture, climate, and cuisine, with a cost of living among the lowest in Europe. This makes it an attractive destination for tourists and expats alike.
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