Customer Service Representative
vor 1 Tag
About mömax
mömax is a trend-oriented home furnishings company with a strong focus on service and expansion. As part of the XXXLutz Group, mömax operates over 370 stores in 13 European countries and employs thousands of staff members. Our goal is to provide modern living solutions, stylish complete furnishings, and thoughtful interior ideas at affordable prices.
Job Description
We are looking for a skilled and customer-focused individual to join our team as a Call Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through phone and email inquiries. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a positive experience for our customers.
Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and answer customer questions
- Process customer orders and resolve any issues related to order fulfillment
- Escalate complex issues to senior team members or management as needed
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously
- Strong problem-solving skills and ability to think critically
- Proficiency in computer software and systems
- Flexibility to work a variety of shifts, including evenings and weekends
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible scheduling to accommodate your needs
- A comprehensive training program to ensure your success
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