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Multilingual Customer Delight Representative in Lisbon
vor 2 Monaten
Join Cross Border Talents as a Customer Support Representative in Lisbon, Portugal
Are you ready to leverage your language and tech skills while gaining invaluable international experience in a vibrant, multicultural setting? We are seeking Customer Support Representatives for various languages to work with our clients in Lisbon, Portugal. This is your chance to live in a stunning destination and enhance your career.
Languages Required:
- German (Remote in Portugal)
- Dutch
- Italian (Remote in Portugal)
- French (Remote in Portugal)
- Turkish (Remote in Portugal)
- Czech (Remote in Portugal)
- Slovak
- Slovenian
- Hungarian
- Ukrainian
- Latvian
- Estonian
- Danish
- Finnish
- Norwegian
- Swedish
Role Responsibilities:
- Address and log customer inquiries through phone, email, and online chat.
- Maintain accurate data of customer interactions and feedback in the customer service database.
- Manage and escalate client complaints following company policy.
- Resolve support calls and emails within agreed SLAs, ensuring they are logged correctly.
- Troubleshoot using open questions, support documents, and system training.
- Provide solutions to common issues and frequently asked questions.
Requirements:
- High School Diploma
- Native or fluent in the required language
- Proficient in English (B2 level)
- Willingness to relocate to Lisbon, Portugal
- EU Citizenship or a Portuguese residence card (Visa sponsorship is not provided)
Benefits:
- Rich international experience in a multicultural environment
- Relocation assistance
- Monthly performance bonuses
- Private health and life insurance
- 25 days of annual leave
- 40-hour work week (8 hours per day, 5 days per week; rotational shifts)
- Recreational activities and company-sponsored events
Interested in this incredible opportunity? Send your CV to claudia.cruz@cbtalents.org or send me a private message.
Don't let this amazing chance pass you by
