German Customer Service Specialist in Lisbon

vor 6 Monaten


Berlin, Deutschland Workster.jobs Vollzeit

Do you speak German and want to move to sunny Lisbon?

Then this job opportunity is definitely for you:
Workster partners with a leading multinational technology business that is looking to recruit German speaking Customer Support Agents for their Team in Lisbon.

**Your Role**
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**Your Qualifications**
- C1 in German, both oral and written. Fluent in English (at least B2 level)
- Previous experience in same / similar roles is highly desired
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.

**The Offer**
- Excellent remuneration package based on experience, skills and performance
- Paid training
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others

Ability to commute/relocate:

- Berlin: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Do you have a permit to work in Portugal?

**Language**:

- Do you speak fluent German? (required)



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