Head of Customer Service

vor 5 Monaten

Freiburg im Breisgau, Deutschland Straumann Group Vollzeit
JOB DESCRIPTION

#WeChangeDentistry

Werden Sie ein Teil davon.

Die Straumann Group ist ein global führender Anbieter im Bereich der ästhetischen Zahnmedizin. Wir vereinen Erfahrung, wissenschaftliche Evidenz und Innovation mit Leidenschaft und bekennen uns zu kompromissloser Qualität, um Zahnmedizinern und Patienten weltweit bestmögliche Lösungen zu bieten. Als Pionier & Marktführer in der dentalen Implantologie haben wir unser Produktportfolio in den letzten Jahren konsequent ausgebaut. Heute sind wir in allen Bereichen der ästhetischen Zahnmedizin tätig: von der Zahnerhaltung, Regeneration, Restauration, Kieferorthopädie mit transparenten Alignerschienen bis hin zum Zahnverlust.

Sie möchten beruflich neue Wege gehen, Kunden begeistern, sind proaktiv und wollen in einem modernen und dynamischen Unternehmen arbeiten? Dann sind Sie bei uns richtig

Zur Vervollständigung unseres Teams suchen wir eine/n  Teamleitung Customer Service & Returns (m/w/x)

Das Team

Das Team Customer Service & Returns ist verantwortlich für alle kaufmännischen Tätigkeiten rund um die Abwicklung von Kundenaufträgen zu unseren Investitionsgütern und unserem Ortho-Geschäft. Hierzu gehören die Themenbereiche Auftragserfassung- und überwachung, Lizenzmanagement, Konditionenpflege, Rechnungsstellung, Erstellung von Angeboten und die Abwicklung der Retouren.

Ihre Aufgaben

Verantwortung des operativen Customer Service & Returns Teams mit den oben genannten Schwerpunkten Leitung des Customer Services & Returns Teams mit insgesamt 9 Mitarbeitern Kontinuierliche Steigerung der Kundenzufriedenheit (Customer Experience) über eine Anpassung der Abläufe und Prozesse Identifikation von Trends und Opportunitäten basierend auf Kundenfeedback (Customer Centricity) Durchführung von Maßnahmen zur Qualitätssicherung im Bereich der Kundenzufriedenheit Verantwortlich für die Umsetzung der Maßnahmen zur Steigerung der Business Excellence im Team Mitwirkung bei Change-Projekten und bei der Implementierung der Ergebnisse Einführung von neuen Tools und neuer Software Enge Zusammenarbeit und Abstimmung mit der Abteilung Verkaufsinnendienst Budgetverantwortung Sicherstellung und Organisation der Schulungen für die Mitarbeiter

Ihr Profil

Erfolgreich, abgeschlossenes betriebswirtschaftliches Studium oder kaufmännische Ausbildung Führungserfahrung, Durchsetzungsstärke sowie Erfahrung im Bereich Customer Service von Vorteil Fließende, englische Sprachkenntnisse Offene Persönlichkeit, die es gewohnt ist, in einem internationalen Unternehmen zu agieren Gute Office 365- und SAP-Kenntnisse von Vorteil Selbständige, verlässliche und effiziente Arbeitsweise sowie Belastbarkeit und organisatorisches Talent Grundlegende Kenntnisse in der Konzeption und Optimierung von Prozessen und Abläufen Gewinnende Persönlichkeit, die es versteht Mitarbeiter und Kunden zu begeistern

Was wir Ihnen bieten…

Vielfältige attraktive Sozialleistungen Eine Altersvorsorge die mitwächst Ein engagiertes Team und tolle Kollegen Regelmäßige fachliche und persönliche Weiterbildungsangebote Flache Hierarchien Moderner Arbeitsplatz in einem spannenden, dynamischen Umfeld Betriebliches Gesundheitsmanagement und vieles mehr

Haben wir Ihr Interesse geweckt? Wir freuen uns auf Ihre Bewerbung


 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type:  Full Time 

Alternative Locations:  Germany : Freiburg 

Travel Percentage:  0 - 20% 

Requisition ID: 10771


Equal Opportunity and Affirmative Action Employer (US applicants only)
Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

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