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Customer Service and Returns Team Lead
vor 1 Monat
Customer Service and Returns Team Lead
Company Overview:The Straumann Group is a global leader in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and a commitment to uncompromising quality to provide best-in-class solutions for dental professionals and patients worldwide.
Salary:$80,000 - $100,000 per annum, depending on experience
Job Description:We are seeking an experienced Customer Service and Returns Team Lead to join our team. The successful candidate will be responsible for leading the Customer Service and Returns team, ensuring that all operational activities related to customer orders for our investment goods and ortho business are executed efficiently and effectively.
Key Responsibilities:- Lead the Customer Service and Returns team in achieving excellent customer satisfaction
- Develop and implement strategies to improve customer experience
- Collaborate with the Sales Support team to ensure seamless communication and coordination
- Manage budgets and resources effectively
- Identify trends and opportunities based on customer feedback
To succeed in this role, you will need:
- A bachelor's degree in Business Administration or a related field
- At least 5 years of experience in customer service leadership roles
- Excellent communication and interpersonal skills
- Ability to analyze complex problems and develop effective solutions
- Proficiency in Microsoft Office and SAP
We offer a range of benefits to support your career growth and well-being, including:
- A competitive salary and bonus scheme
- A comprehensive health insurance package
- Generous paid time off and holidays
- A modern and dynamic work environment
- Professional development opportunities
This role is based in Freiburg, Germany.
How to Apply:If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.
