Head of Platform Customer Interaction

vor 2 Wochen

Freiburg, Deutschland Jedox GmbH Vollzeit

**Your Responsibilities**:
We are seeking an exceptional Engineering Platform Lead who will play a pivotal role in shaping our technological infrastructure and team performance. This is a unique opportunity to lead a critical customer interaction platform at the intersection of technology, strategy, and innovation.
- Lead the Engineering Platform Customer Interaction area, ensuring the delivery of KPI-driven web components and services in collaboration with cross-functional teams
- Align platform development goals with company strategy, including product and engineering strategies, by working closely with the VP of Engineering and the engineering leadership team
- Take full disciplinary leadership of the Engineering Platform Customer Interaction team, with responsibilities for personnel development, capacity planning, and capability building
- Shape and drive the strategic direction of the platform customer interaction area in partnership with the leadership team
- Oversee cost management for the Engineering Platform Customer Interaction area, including budget planning, cost control, reporting, and identifying cost-saving opportunities
- Facilitate seamless stakeholder collaboration across departments, including Product Management, Customer Support, and Cloud Operations, to ensure alignment and efficiency
- Manage relationships with third-party service providers to ensure performance, quality, and smooth collaboration across entities

The role can be based remotely, but would be preferred close to Freiburg or Frankfurt where we have our Germany based offices.

**Your Profile**:
You have gained experience in leading a team and possess of exceptional people management skills. You also possess of:

- Proven experience as a servant leader, working with multiple cross-functional teams to deliver innovative web components and services for platform products
- A strong understanding of agile methodologies with a focus on team empowerment and collaboration
- The adaptability and openness to change, with a continuous improvement mindset
- Excellent communication skills, fostering open, respectful, and transparent interactions
- Constructive problem-solving abilities with a strong focus on delivering results
- Familiarity with FP&A (Financial Planning & Analysis) tools is a plus
- Excellent English skills, German skills are a plus

**About us**:
Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

**Our Values**:
At Jedox, we pride ourselves on our core corporate values, which drive our success as a team.

Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #OneTeam OneJedox, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring that we deliver impactful results that exceed our customers' expectations. Our focus on people centricity ensures that our employees are at the heart of everything we do, enabling us to attract and retain top talent. We believe that effective communication and engagement are key to building strong relationships, both internally and with our customers, partners and stakeholders.

**Why should you join our team?**

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating feeling when an organization performs how it envisioned it.
When you plan for the future and achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and development, diversity, and commitment to innovation. We refer to it as our #OneTeam mantra, which is ingrained in everything we do.

We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each other all across the world for work, team events, to spend quality time together & have fun, or even do sports together.

The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include:

- ** Flexible work**: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.
- ** Take time to care for yourself**: We offer generous vacation time and comprehensive health benefits plans, including Pension plans.
- ** Plan for your future**: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.
- ** Reduce

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