Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Berlin - Merantix
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Werkstudent Customer Success
Vor 3 Tagen
Berlin, Deutschland Werkstudent Customer Success (mwd) VollzeitLassie ist ein schnell wachsendes Insurtech Start-up mit der Mission, das Thema Tiergesundheit zu transformieren. Als digitale Haustierversicherung bieten wir Hunden - und Katzenbesitzern Versicherungsschutz im Ernstfall sowie eine einfache und komplett digitale Abwicklung. Unser Ziel ist es außerdem, Krankheiten und Verletzungen bei Haustieren zu...
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Customer Success
vor 6 Monaten
Berlin, Deutschland Ashby Vollzeit**About this Role**: Hi, I’m Kyra and I’m the Head of High Touch Customer Success at Ashby. I was the first Customer Success Manager (CSM) hired two and a half years ago, and was excited to help build out the high touch customer experience for our mid market and enterprise segments. Fast forward to today, we now have a team of five Customer Success...
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Customer Success
vor 7 Monaten
Berlin, Deutschland Secfix Vollzeit**_Remote (+/- 2hrs from Germany GMT+1). C1 or C2 German Lanuage is essential_** **About Secfix** Secfix automates security compliance for SMBs in Europe. We help companies get and stay compliant with standards such as ISO 27001, GDPR, TISAX, and SOC 2 in weeks rather than months. Our platform integrates with a company’s tech stack (such as GCP, AWS,...
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Customer Success Manager
vor 4 Monaten
Berlin, Deutschland Hivebuy VollzeitWir sind ein wachsendes Unternehmen mit Sitz in Berlin, das seinen Mitarbeitern die Chance bietet, ein revolutionäres ProcureTech-Produkt zu entwickeln. Gegründet im Jahr 2021 mit über 10 Mitarbeitern, ist Hivebuy eine Prozessoptimierungslösung für mittelständische Unternehmen. Sie unterstützt diese bei der Budgetierung, der Anforderung und Bestellung...
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Customer Success Manager
vor 4 Monaten
Berlin, Deutschland Hivebuy VollzeitWir sind ein wachsendes Unternehmen mit Sitz in Berlin, das seinen Mitarbeitern die Chance bietet, ein revolutionäres ProcureTech-Produkt zu entwickeln. Gegründet im Jahr 2021 mit über 10 Mitarbeitern, ist Hivebuy eine Prozessoptimierungslösung für mittelständische Unternehmen. Sie unterstützt diese bei der Budgetierung, der Anforderung und Bestellung...
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Customer Success Executive
vor 7 Monaten
Berlin, Deutschland Cisco Systems Vollzeit**Who You’ll Work With** The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to...
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Customer Success Intern
vor 1 Monat
Berlin, Deutschland Atlas Metrics GmbH VollzeitJoin Atlas Metrics on our mission is to make the sustainability impact of companies fully transparent. We’re building the market-leading technology platform for organizations to track their Environmental, Social, and Governance (ESG) data and manage their sustainability performance. - ️Join a team of talented sustainability experts, software engineers,...
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Customer Success Manager- Vollzeit
vor 3 Monaten
Berlin, Deutschland Liberty Ventures VollzeitWir sind ein Venture-Capital-Investor und unterstützen eines unserer erfolgreichn Portfoliounternehmen im E-Commerce-Bereich bei der Suche nach einem Customer Success Manager (m/w/d). Das Unternehmen bietet qualitativ hochwertige Produkte an, ist Marktführer in seinem Segment und setzt auf Kundenzufriedenheit sowie innovative Marketingstrategien. Zur...
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Customer Success Manager- Vollzeit
vor 3 Monaten
Berlin, Deutschland Liberty Ventures VollzeitWir sind ein Venture-Capital-Investor und unterstützen eines unserer erfolgreichn Portfoliounternehmen im E-Commerce-Bereich bei der Suche nach einem Customer Success Manager (m/w/d). Das Unternehmen bietet qualitativ hochwertige Produkte an, ist Marktführer in seinem Segment und setzt auf Kundenzufriedenheit sowie innovative Marketingstrategien. Zur...
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Customer Success Specialist
vor 7 Stunden
Berlin, Deutschland Nobel Recruitment VollzeitBacked by over $220 million of investment since 2015, They created technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections. The conversation is a cornerstone of our culture. Wherever our people find themselves around the world - Paris, New York,...
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Customer Success Intern
vor 4 Monaten
Berlin, Deutschland bunch Vollzeit**bunch** is at the forefront of transforming Europe's private markets. We provide a comprehensive, end-to-end platform meticulously designed for fund managers, investors, and founders. This is a unique opportunity to get to know one of Berlin’s hottest startups in the FinTech space. Are you a motivated student or a recent graduate from a business,...
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Teamlead Customer Success
vor 6 Monaten
Berlin, Deutschland Smart Host GmbH Vollzeit**Unternehmen**: Smart Host GmbH **Standort**: Berlin, Deutschland **Branche**: Tourismus & Travel Tech **Art der Anstellung**: Vollzeit Smart Host ist ein junges B2B Travel Tech Start-Up. Wir haben das weltweit innovativste CRM System für Hotels entwickelt und revolutionieren damit die Gästebetreuung. Datensegmentierung, maschinelles Lernen,...
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Customer Success Lead
vor 7 Monaten
Berlin, Deutschland Secfix Vollzeit**Job Title**:Customer Success Lead **Location**: 100% Remote (+/- 2hrs from Berlin CET or willing to relocate to Germany) **Compensation**: €55,000 - €72,000 (dependent on experience & location) + Shares 0.05% - 0.25% + generous benefits. We pay local rates that are at or above the market. We share this philosophy with GitLab. **The role**: We're...
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Junior Customer Success Manager Kundenorientierung
vor 7 Stunden
Berlin, Deutschland Vertraulich VollzeitWas erwartet dich? - Du bist erste Ansprechpersonfür unsere Kund: innen und reportest an den Head of Customer Success und den Founder - Du verantwortest die Analyse, Überwachung und Optimierung bestehender Prozesse - Du stellst die Zufriedenheit unserer Kund: innendurch schnelle undindividuelle Bearbeitung der eingehenden Anfragen sicher - Du bringst dich...
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Customer Success Manager for E-Commerce Brands
vor 1 Monat
Berlin, Berlin, Deutschland DemoUp Cliplister VollzeitUnlock Your Potential in Customer SuccessWe're a dynamic company, DemoUp Cliplister, revolutionizing content creation and digital asset management for over 3,000 brands. Our innovative approach combines services with a state-of-the-art platform, making us a key player in Europe's retail landscape.As a Customer Success Manager for our top e-commerce clients,...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland Frontnow VollzeitFrontnow transforms online shopping into a dynamic, hyper-personalized and inspiring experience. We enable businesses to flourish in the digital age and significantly impact the way customers shop online – resulting in a more profitable and customer-centric retail world. As a highly innovative company based in the vibrant tech hub of Berlin, Frontnow...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland Frontnow VollzeitFrontnow transforms online shopping into a dynamic, hyper-personalized and inspiring experience. We enable businesses to flourish in the digital age and significantly impact the way customers shop online – resulting in a more profitable and customer-centric retail world. As a highly innovative company based in the vibrant tech hub of Berlin, Frontnow...
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Customer Success Associate
vor 6 Monaten
Berlin, Deutschland Mateo VollzeitWir bei Mateo verfolgen gemeinsam die Vision, die Kundenkommunikation der Zukunft zu schaffen. Telefon und E-Mail sind out. Stattdessen helfen wir Unternehmen, eine innovative Kommunikation über WhatsApp, Instagram, Facebook und co. nutzbar zu machen Wir sind ein rasant wachsendes SaaS Start-Up (25 Mitarbeiter) aus Berlin, dessen Gründer eine...
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Customer Success Specialist
vor 7 Monaten
Berlin, Deutschland Vivira Health Lab VollzeitAls Customer Success Specialist unterstützt Du ein wachsendes Team, die Vivira mit aufzubauen und mitzugestalten. Als Betreuer\*in bestehender und neuer Arztpraxen bist Du für das erfolgreiche Verschreiben von Vivira durch Ärzt\*innen und die stetige Optimierung der Kommunikationsprozesse und -taktiken verantwortlich. Du lernst von der Pike auf Customer...
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Customer Success Specialist
vor 7 Monaten
Berlin, Deutschland Talixo Vollzeit**About Talixo** Talixo is the world’s leading B2B ground transportation solution, offering pre-booked minicab and limousine services through its global network of drivers and vehicles. With innovative in-house technology, Talixo is revolutionizing travel by seamlessly integrating with booking flows of travel industry partners. So no matter if travellers...
Customer Success Manager
vor 3 Monaten
At Briink, we are building the AI company for sustainability teams.
We believe that AI is the key to unlocking the future of sustainable business. With over 40 enterprise clients—including some of the world's largest corporates, funds, and advisory firms—we’re already transforming how organizations manage their ESG data. Our technology helps sustainability teams uncover actionable insights from unstructured data sources, making it easier to drive compliance, efficiency, and impact at scale.
Backed by nearly €7 million in capital, including a freshly closed round, and supported by leading venture capital funds, Briink is at the forefront of ESG innovation. We’re based at the heart of Europe’s AI revolution—the AI Campus in Berlin—where we are building a future where ESG data empowers strategic leadership.
Even if your experience doesn’t align precisely with all the criteria, we encourage you to apply. Many people miss out on opportunities because they feel they don’t fit every requirement—we believe in growth, not perfection
As a Customer Success Manager with expertise in ESG, you will be at the heart of Briink’s mission to support our clients on their sustainability journeys. You will be responsible for ensuring our clients are successful in implementing our AI tools tailored to their ESG workflows and for providing ongoing support to help them meet their sustainability goals. You will build strong relationships with our clients, ensuring they feel supported and valued. You will also take an active role in identifying opportunities to upsell Briink’s solutions.
Your responsibilities include:
- Support ESG Workflows: Help clients streamline their ESG workflows such as due diligence, ESG data verification, and understanding ESG regulations like CSRD. You will guide them through the complexities of these processes using Briink’s AI tools.
- Manage Client Relationships: Serve as the primary point of contact for clients, guiding them from onboarding through continuous support. Ensure they are fully leveraging Briink’s solutions to achieve their ESG and sustainability objectives while building lasting, trust-based relationships.
- Drive Client Satisfaction and Retention: Develop and implement personalized customer success strategies by analyzing client data and using proactive recommendations. Ensure clients have a seamless experience with Briink to enhance satisfaction and retention.
- Upsell and Expand Client Accounts: Identify and act on opportunities to grow client accounts by introducing additional products and services that meet their evolving ESG and sustainability needs. Work closely with the Sales and Product teams to deliver tailored solutions that drive value for clients.
- Customer Training and Support: Lead trainings and best practices, including AI prompt optimization support, offering continuous support to ensure customers meet their sustainability goals and maximize the value of Briink.
- Passion for ESG and Sustainability: You are deeply committed to addressing climate change and enthusiastic about helping customers navigate the evolving landscape of ESG regulations, including CSRD compliance.
- Customer-Centric Mindset: You are dedicated to delivering exceptional experiences for our clients, always thinking about their needs and finding ways to add value through tailored solutions.
- Tech-Savvy and Detail-Oriented: You are comfortable working with data management and reporting tools, with a keen eye for detail and a proactive approach to solving problems.
- Excellent Communicator: You have outstanding verbal and written communication skills, both in German (native level) and English, and can build strong relationships with internal teams and external partners.
- Collaborative and Organized: You thrive in a dynamic, fast-paced environment, managing multiple projects while collaborating effectively with cross-functional teams to achieve success.
- Minimum of 2 years of experience in Customer Success Management or a client-facing role within ESG, consulting, advisory, finance, or related fields.
- Strong understanding of ESG workflows, including due diligence, verification, and regulatory requirements such as CSRD.
- Familiarity with AI tools and a willingness to learn AI prompt optimization to support client success.
- Ability to manage multiple client accounts, with excellent organizational skills and a proactive, customer-first mindset.
- Fluency in German (native level) and English, with the ability to clearly communicate complex topics to diverse stakeholders.
- Experience with customer success platforms and data reporting tools, and an eagerness to leverage these systems to improve customer outcomes.
- A passion for helping international clients succeed and a drive to build long-term relationships based on trust and value delivery.
- Competitive Remuneration: As a core member of our team, you will receive a competitive salary and equity package, reflecting your role in shaping Briink’s future.
- Purpose-Driven Mission: ESG data has the power to create a more sustainable world, but today it presents more challenges than solutions. We believe AI can change that. Be part of the transition to an AI-powered, sustainable world.
- Flexible Working: Our work philosophy is built on flexibility. Whether you're a night owl or an early bird, you will have the freedom to adapt your working hours to your needs. While this role is 70% based in Berlin, remote work within European time zones is also an option.
- Trust and Ownership: At Briink, we empower you to own your projects with the option for growing into new roles.
- Dynamic Work Environment: Based at the Merantix AI Campus, Berlin’s hub for AI innovation, you’ll work in a diverse, collaborative environment. With frequent events and opportunities for cross-company collaboration, you’ll be part of a thriving ecosystem of AI startups and experts.
At Briink, we are driven by a shared belief that sustainable finance is the key to addressing some of the world's most pressing problems, including climate change, economic inequality, and social injustice. Our B2B SaaS platform harnesses the power of AI to help companies across all industries make more sustainable decisions and access the trillions in capital being mobilized towards the climate transition.
We are a diverse and dynamic team that is passionate about making a positive impact on the world. We believe in trust and ownership, and strive to create a workplace culture that is inclusive, supportive, and empowering.
