Customer Service Representative DE
vor 3 Monaten
Customer Service Representative Logistics Germany (m/f/d)
Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.
This position is responsible for managing customer inquiries, concerns, and requests related to our complex logistics services with great attention to detail. As the primary point of contact for our vendors and Distribution Partners, you will play a crucial role in ensuring their satisfaction by providing seamless communication channels and resolving any logistical issues on time.
Your Role :
Oversee customer orders, shipments, and delivery schedules, ensuring accuracy and on-time fulfillment.
Monitor and analyze logistics performance metrics and KPIs proactively, identifying areas for improvement and implementing corrective measures as necessary.
Processing of customer and partner reclamations, check of invoices and conducting inventory checks
Establishing and maintaining good business partnerships with vendors and logistics partners for good cooperation resulting in efficient deliveries to the customer
Utilize advanced analytics tools and SAP systems to analyze logistics data, uncover trends, and offer insights to enhance supply chain efficiency.
Collaborate in global and local Projects closely with cross-functional teams, including Logistics, Operations, and IT, to address customer needs and improve service delivery.
You Identify Yourself With
Training in Logistics, Supply Chain Management, Business Administration, or related field.
Preferred 3+ years’ experience in customer service, logistics or transportation.
Strong analytical skills and proficiency in data analysis tools like Excel, and Power BI, with a preference for experience in logistics analytics
Familiarity with SAP R3 or other ERP systems, demonstrating the ability to navigate and extract relevant information efficiently.
Excellent communication and interpersonal skills in German and English, enabling effective relationship-building with customers and internal teams.
Capable of managing multiple tasks and people while prioritizing in a fast-paced environment with a detail-oriented and organized approach.
Our Benefits for You
Compensation & Benefits
Compensation according to IGBCE paper tariff, yearly special payment, holiday allowance and bonus, pension schemes, anniversary bonus, childcare allowance, Corporate Benefits & other employee benefits, factory outlet and free give-aways
Work-Life-Balance
Hybrid working model, flexible working hours, 38h week, 30 days of vacation, lifetime working time account
Learning & Development
Structured onboarding, training opportunities such as digital learning platform, coaching & mentoring as possible part of individual development plan, participation in professional conferences and fairs
Health & Well-being
Lease-a-bike, health and well-being month, mindfulness courses, "PME Familienservice", employee surveys
Team & Collaboration
People culture, communities & networks, co-working spaces, leadership guidelines, canteen
Mobility
Public transport allowance, bicycle parking, free car parking, e-charging stations
This Is Us
At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being is established in our core.
We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other. We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.
Let’s Connect
he Talent Acquisition Team is happy to answer any questions related to the open role.
#Essity-DE
Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
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