Director Customer Service

vor 4 Monaten


Karlsruhe, Deutschland ROMACO Vollzeit

Ihre Aufgaben

Leitung des Bereichs Aftersales & Customer Service und Personalverantwortung für 30 Personen Verantwortlich für steig hochwertige Leistungen in den Bereichen Customer Service und Customer Relations Optimierung der Kundenprozesse in enger Abstimmung mit dem Vertrieb Koordinierung der termingerechten Auftragsabwicklung Verantwortung für die Erfüllung der Qualitäts- und Kundenziele Verwaltung der Wartungs-, Reparaturen- und Ersatzteilaufträge Pflege und Weiterentwicklung des Beschwerdemanagements Verantwortung für die Abwicklung anstehender Garantiefälle Stetige Verbesserung der Kundenbindung nach dem Verkauf

Das Profil

Erfolgreich abgeschlossenes kaufmännisches Studium Mehrjährige Berufserfahrung in einer Leitungsfunktion im Bereich Service Mehrjährige Erfahrung im Maschinenbau bzw. Sondermaschinenbau Ausgeprägte Führungskompetenz Sehr gute Sprachkenntnisse in Deutsch und Englisch (Wort und Schrift), weitere Sprachkenntnisse sind von Vorteil Fundierte Kenntnisse mit SAP im Modul Sales & Distribution (SD)

Unser Angebot

Anspruchsvolle Tätigkeit im technologischen Umfeld mit guten Entwicklungsmöglichkeiten Attraktives Vergütungspaket inklusive Erfolgsbeteiligung Abwechslungsreiche und täglich frisch zubereitete bezuschusste Mahlzeiten im Betriebsrestaurant JobRad-Leasing Flexibles Arbeitszeitmodell und mobiles Arbeiten Overview Share

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