Customer Success Manager

vor 3 Wochen

Munich, Deutschland SendCloud Vollzeit

This Is What You Say At Parties

Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over , customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where growth and development is very important, and we are rewarded for our performance.

About the job

At the Customer Success team within Sendcloud we enable our customers to get the most out of our shipping platform and service. We do this by ensuring that our customers implement the key features of our platform, advise them on the carrier(s) that best fit their needs and serve as a knowledge partner within the E-commerce industry connecting not only our own solutions but also that of our many partners. All with the intention of growing our customers' business. Because the success of our customers is our success :) 

With this strategy we aim to minimise the risk of our customers leaving, and seek opportunities to grow our existing user base. By working closely with our customers day-in day-out we know their struggles and use cases all too well. That is why the Customer Success team serves as a bridge towards the internal organisation. Ensuring that we continue optimising our platform in the best possible way. 

What You Will Do In This Role

As a Customer Success Manager your primary responsibility is the health of your own portfolio of customers. Youll be accountable for the churn within your own portfolio and will support the collective expansion targets within your market. Youll be mainly doing this by:

Consultation: Understand customer needs and goals and translate them into action plans  Partner up with customers to uncover growth opportunities and/or value gaps Link customer business objectives and the adoption of Sendclouds key features Be a strategic partner to the customer Enable customer to achieve success by helping customers grow their business Work with customers and cross-collaboratively with the different Sendcloud teams to deliver against success criteria Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact


Our perfect match

Bachelor's degree; About 5 years of relevant experience gained in supply chain/logistics environment and/or E-commerce Excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills Be commercially driven: Track record in sales, quota attainment or in successfully grown a book of business Experience collaborating cross-departmentally to deliver comprehensive solutions for customers Fluent English and German Eligible to work in the Netherlands or Germany (EU)

You share our core values;

No bullshit: We dont like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them Grow & Win:  Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills Have fun: You are not afraid to be yourself and you love to be surrounded by your awesome colleagues

Benefits

Working in an internationally oriented, fast-growing, certified (4th place of NL Large companies category) A flexible hybrid working model and a dedicated budget to set up your home office An additional bonus agreement on top of your base salary After 3 years of employment, you get a sabbatical of 4 weeks from us Keep growing with a study budget of 0,- per year Stay fit in our Sendcloud gym and weekly bootcamp sessions Pension scheme Discount on health insurance  Access to many different discount programs, shop til you drop

  • Customer Success Manager

    Vor 7 Tagen

    Munich, Bayern, Deutschland Jacando GmbH Vollzeit

    Customer Success Manager mit Schwerpunkt Onboarding HR-SoftwareBeschreibungWer wir sindUnser Unternehmen ist eine HR-Software-Firma mit einem Start-Up Flair und beschäftigt aktuell ungefähr 40 Mitarbeiter in München und Basel. Wir machen das Personalmanagement von Recruiting über Talentmanagement bis hin zur Zeit- und Leistungserfassung komplett digital...

  • Customer Success Manager

    vor 1 Monat

    Munich, Deutschland FFP International Search Vollzeit

    Customer Success ManagerKundenbetreuungsmanagerUnser Kunde sucht einen erfahrenen Kundenbetreuungsmanager (Customer Success Manager, CSM), der sich einem Team anschließt, um einige ihrer größten, wichtigen Konten zu verwalten. Sie werden starke Führungskräftebeziehungen mit Schlüsselinteressengruppen aufbauen und sicherstellen, dass Lösungen die...

  • Customer Success Manager

    Vor 7 Tagen

    Munich, Bayern, Deutschland rapitag GmbH Vollzeit

    Are you passionate about creating exceptional customer experiences and helping businesses succeed? Look no further At Rapitag, we're revolutionizing retail through cutting-edge technology, and we're on the lookout for a dynamic Customer Success Specialist to join our growing team. If you thrive on building strong relationships, solving challenges, and...

  • Customer Success Manager

    vor 4 Wochen

    Munich, Deutschland RELX Vollzeit

    About the Role The successful candidate will join the Clinical Solutions team, helping deliver quality products and services supporting Clinical Path Oncology. Responsibilities: Leverage relationships with key stakeholders within accounts to support renewals efforts. Introduce key stakeholders to the (Renewals) Account Managers for wider sales...

  • Customer Success Manager

    vor 3 Wochen

    Munich, Deutschland Elsevier Sp. z o.o. Company Vollzeit

    About the Role The successful candidate will join the Clinical Solutions team, helping deliver quality products and services supporting Clinical Path Oncology. Responsibilities: Leverage relationships with key stakeholders within accounts to support renewals efforts. Introduce key stakeholders to the (Renewals) Account Managers for wider sales...

  • Customer Success Manager

    vor 4 Wochen

    Munich, Deutschland ServiceNow Vollzeit

    Job DescriptionAs part of the Customer Success team, you will be responsible for proactively engaging with our customers to ensure their success on their ServiceNow journey. You will act as a trusted advisor for the customers, working closely with them to understand their business needs and challenges.  We are looking for someone has a passion for customer...

  • Customer Success Manager

    vor 2 Monaten

    Munich, Deutschland CoffeeCup Vollzeit

    Hey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...

  • Customer Success Manager

    vor 2 Monaten

    Munich, Deutschland CoffeeCup Vollzeit

    Hey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...

  • Customer Success Manager

    vor 3 Wochen

    Munich, Deutschland CoffeeCup Vollzeit

    Hey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...

  • Customer Success Manager

    vor 3 Wochen

    Munich, Deutschland CoffeeCup Vollzeit

    Hey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...

  • Customer Success Manager

    Vor 7 Tagen

    Munich, Bayern, Deutschland mylo Vollzeit

    Bereit für neue Wege?Dann gib mit uns Vollgas Als Customer Success Manager bist Du die Schnittstelle zwischen KundInnen und internen Stakeholdern. Gemeinsam mit dem Growth Team erarbeitest Du neue Wege, KundInnen zu erreichen und die Einführung von mylo für Mitarbeitende reibungslos möglich zu machen. Du baust unsere Self-Service Optionen weiter aus,...

  • Customer Success Manager

    vor 4 Wochen

    Munich, Deutschland LanguageWire Vollzeit

    Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment, flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and...

  • Customer Success Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland Parloa Vollzeit

    YOUR MISSION: As a Customer Success Manager (f/m/d)* at Parloa, you will play a pivotal role in strategically guiding our customers through their journey with our Conversational AI platform. IN THIS ROLE YOU WILL:Be the dedicated point of contact for our customers, building and nurturing relationships. Navigate and manage the entire customer journey, from...

  • Customer Success Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Parloa Vollzeit

    YOUR MISSION: As a Customer Success Manager (f/m/d)* at Parloa, you will play a pivotal role in strategically guiding our customers through their journey with our Conversational AI platform. IN THIS ROLE YOU WILL:Be the dedicated point of contact for our customers, building and nurturing relationships. Navigate and manage the entire customer journey, from...

  • Customer Success Manager

    vor 4 Wochen

    Munich, Deutschland LanguageWire Vollzeit

    Are you passionate about the language industry and technology? Would you like to become the trusted advisor for your customers and see how you contribute to their success? Are you driven by strong team spirit, international work environment, flat hierarchies and plenty of chances to bring in your strengths and ideas? Are you curious, trustworthy, caring and...

  • Account Manager Customer Success

    vor 4 Wochen

    Munich, Deutschland Pentera Vollzeit

    EinleitungAccount Manager - Customer Success for DACH regionMust be based in GermanyCome Hack With Us!Join us on our mission of protecting organizations against the most advanced attackers in the world!Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding...

  • Customer Success Manager

    vor 3 Wochen

    Munich, Deutschland CoffeeCup Vollzeit

    Hey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...

  • Customer Success Manager

    vor 2 Monaten

    Munich, Deutschland CoffeeCup Vollzeit

    Hey! Bist du bereit für eine spannende Herausforderung bei CoffeeCup, einem schnell wachsendem Münchner b2b SaaS-Anbieter, der Beratungsunternehmen dabei unterstützt, die Teamauslastung und die Rentabilität von Projekten zu verbessern? Als Customer Success Manager (m/w/d) spielst du eine zentrale Rolle in unserem Bestreben, die Arbeitsabläufe digitaler...

  • Customer Success Manager

    vor 2 Monaten

    Munich, Deutschland MongoDB Vollzeit

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...

  • Customer Success Manager

    vor 4 Wochen

    Munich, Deutschland ServiceNow Vollzeit

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...