Customer Support Consultant
vor 4 Wochen
About the Role
As a Customer Support Consultant, you will be at the forefront of supporting and training our clients, including banks, brokerages, and other financial institutions, ensuring they have a seamless experience with our software products. You will engage with customers through multiple channels, collaborate with internal teams, and contribute to cross-functional projects that drive company-wide improvements.
Your key responsibilities include
Delivering customer support and training to banks, brokerages, and Infront's direct clients through various channels, including telephone, support portal, and email. Collaborating closely with the Sales team to ensure exceptional service and maintain client satisfaction. Contributing to projects within the Client Services team. Participating in cross-functional projects to drive improvements across the organization. Testing new features and updates to Infront products to ensure quality and usability. Hosting webinars for both new and existing users to deepen product understanding and engagement. Providing constructive feedback to help develop Infront’s software solutions.
Who you are
Higher education degree in Finance or IT. Business fluency in both German and English (written and verbal). Proficiency with general computer applications; comfort with testing and learning new software. Strong presentation and communication skills; an analytical and proactive problem-solver. Able to handle multiple tasks and exhibit a genuine enthusiasm for financial markets and technology. Comfortable working autonomously or as part of a collaborative team to achieve desired outcomes. Willing to take on responsibilities and contribute ideas proactively. Highly motivated to deliver outstanding customer service to both internal and external stakeholders. Prior experience in financial markets or within a financial software company is highly desirable.-
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