Junior Customer Support Representative

vor 2 Monaten

Frankfurt, Deutschland CRYTEK Vollzeit

Junior Customer Support Representative (Onsite in Frankfurt)

Frankfurt (Onsite) QA / Customer Support Hunt: ShowdownWe are seeking a dedicated and detail-oriented Junior Customer Support Representative to join our team in our Frankfurt Studio.In this role, you will handle privacy related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected. Additionally, you will provide crucial game support, troubleshooting technical challenges and improving our player experiences across our gaming platforms.This role is based on site in our headquarters in Frankfurt, Germany. You will have the chance to work alongside our worldclass team that features some of the best developers in the industry and take advantage of our attractive relocation package. Back to all jobsResponsibilities: Handle and resolve a wide range of privacy related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws. Maintain accurate records of all privacy related inquiries and their resolutions. Work collaboratively with relevant stakeholders to refine processes concerning the handling of privacy matters. Assist customers with technical issues related to game installation, performance, and network challenges. Provide timely and effective troubleshooting and problem resolution. Address and manage player reports, including in-game issues and bug reporting. Collaborate with the development team to relay and troubleshoot technical issues reported by players. Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement. Handle customer interactions across multiple channels, including email, chat, and social media. Maintain a high level of customer satisfaction through professional and courteous interactions. Document and update customer interactions and resolutions in the support ticket system. Requirements: Excellent written and verbal communication skills in English. Strong problem-solving skills and attention to detail. Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR. Basic technical understanding related to game installation and performance troubleshooting. Ability to work independently and collaboratively as part of a team. Customer-focused attitude with a passion for helping others. EU work permit. Willingness to relocate to Frankfurt. Pluses: Knowledge about games and the games industry. Additional languages. What you can expect from us Career Path  Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.  Company Apartment  To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.*  Relocation Support  We offer a relocation budget and full coverage of flights to Frankfurt for you and your family. You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).*  Public Transport Pass  Discover Frankfurt by bus, tram and metro – free of charge.*  Gym Card  A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities. International Environment  We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity.  German Classes  Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.  Events Join us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more* We are all gamers: stay connected and play games with your colleagues at our remote gaming parties. Vacation Days  At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off. If you are working from another country, local standards apply.*only applicable to employees in Frankfurt.

  • Customer Support Representative

    vor 4 Monaten

    Frankfurt am Main, Deutschland Manning Global Vollzeit

    Our client, a global telecommunication service provider, is recruiting a ** Customer Support Representative ** to join their project ** in Germany.** **Position Title** Customer Support Representative **Position Type** Permanent **Start** *** **Date** - ASAP**Location** - Frankfurt am Main, Germany (Home Office)**Contact***: - Bianca-Giorgia Hritcu...

  • Customer Support Specialist

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • Customer Support Specialist

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • Customer Support Specialist

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • Customer Support Specialist

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, including privacy-related matters, technical issues, and game-related...

  • Junior Sales Representative

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Centre People Appointments Vollzeit

    Job DescriptionJob Title: Junior Sales RepresentativeJob Type: Full-timeLocation: Frankfurt, GermanyJob Description:We are seeking a highly motivated and organized Junior Sales Representative to join our team at Centre People Appointments. As a Junior Sales Representative, you will be responsible for handling sales activities, managing customer...

  • Junior Sales Representative

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Centre People Appointments Vollzeit

    Job DescriptionJob Title: Junior Sales RepresentativeJob Type: Full-timeLocation: Frankfurt, GermanyJob Description:We are seeking a highly motivated and organized Junior Sales Representative to join our team at Centre People Appointments. As a Junior Sales Representative, you will be responsible for handling sales activities, managing customer...

  • Customer Support Specialist

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, provide technical support, and ensure compliance with relevant laws and...

  • Customer Support Specialist

    Vor 2 Tagen

    Frankfurt am Main, Hessen, Deutschland CRYTEK Vollzeit

    Job Title: Junior Customer Support RepresentativeCrytek is seeking a detail-oriented and customer-focused Junior Customer Support Representative to join our team in Frankfurt. As a key member of our support team, you will handle a wide range of customer inquiries, provide technical support, and ensure compliance with relevant laws and...

  • Customer Support Representative

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland SUMMACOM GmbH & Co. KG. Vollzeit

    Become a part of SUMMACOM GmbH & Co. KG as a Customer Support Representative for our initiatives with Sparda-Banken.Key Responsibilities: Deliver exceptional service to current clients of Sparda-Banken. Relay information regarding products, services, and various offerings. Effectively manage customer inquiries and process orders. Resolve complaints and...

  • Customer Service Representative

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland regiocom Customer Care SE Vollzeit

    Customer Care Representative OpportunityWe are a leading service provider in the industry, dedicated to delivering high-quality solutions to our clients. Our mission is to provide customized services that meet the unique needs of each customer.Exciting opportunity in a dynamic and growing companyCompetitive salary and comprehensive benefits packagePermanent...

  • Customer Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland regiocom Customer Care SE Vollzeit

    Customer Care Representative OpportunityWe are a leading service provider in the industry, dedicated to delivering high-quality solutions to our clients. Our mission is to provide customized services that meet the unique needs of each customer.Exciting opportunity in a dynamic and growing companyCompetitive salary and comprehensive benefits packagePermanent...

  • Customer Service Representative

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland Personalbüro U. Herrmann Vollzeit

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to provide exceptional service-oriented support to our clients. As a key member of our team, you will be responsible for delivering top-notch inbound telephone support, addressing customer inquiries, and providing expert guidance on our products and...

  • Customer Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Personalbüro U. Herrmann Vollzeit

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to provide exceptional service-oriented support to our clients. As a key member of our team, you will be responsible for delivering top-notch inbound telephone support, addressing customer inquiries, and providing expert guidance on our products and...

  • Customer Support Specialist

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Netigate Vollzeit

    Unlock the full potential of customer satisfaction and employee engagement with Netigate, the innovative platform revolutionizing the way businesses connect and thrive in the digital age.As a Customer Support Representative, you will be the face of our company, delivering exceptional customer experiences and resolving technical issues with ease. Your mission...

  • Customer Support Specialist

    Vor 7 Tagen

    Frankfurt am Main, Hessen, Deutschland Netigate Vollzeit

    Unlock the full potential of customer satisfaction and employee engagement with Netigate, the innovative platform revolutionizing the way businesses connect and thrive in the digital age.As a Customer Support Representative, you will be the face of our company, delivering exceptional customer experiences and resolving technical issues with ease. Your mission...

  • Support Services Representative

    vor 1 Monat

    Frankfurt am Main, Hessen, Deutschland TIMEConsult GmbH Vollzeit

    Join our team as a Customer Service Representative (m/w/d) at TIMEConsult GmbHWe are a dynamic and international organization that values customer engagement and satisfaction. As a Customer Service Representative, you will play a vital role in our operations.Key Responsibilities:Engage with customers to provide exceptional service and support.Collaborate...

  • Customer Service Representative

    vor 3 Wochen

    Frankfurt am Main, Hessen, Deutschland CHECK24 Vollzeit

    Role OverviewAs a Customer Service Representative / Investment Support Specialist at C24 Bank, you will play a key role in providing customer service and support within the organization.Key ResponsibilitiesHandle customer inquiries and provide timely responsesMaintain accurate and up-to-date customer dataAssist the product team in developing and implementing...

  • Customer Service Representative

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland CHECK24 Vollzeit

    Role OverviewAs a Customer Service Representative / Investment Support Specialist at C24 Bank, you will play a key role in providing customer service and support within the organization.Key ResponsibilitiesHandle customer inquiries and provide timely responsesMaintain accurate and up-to-date customer dataAssist the product team in developing and implementing...

  • German Customer Service Representative

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland Cross Border Talents Vollzeit

    Join Cross Border Talents in Portugal as a German Customer Representative.**About the Role:**We are seeking a skilled German Customer Service Representative to join our team in Portugal. As a representative, you will work with clients from Germany, providing exceptional customer service and support.**Responsibilities:*** Provide customer service to clients...