German Speaking Customer Support Representative

vor 2 Monaten

Braunschweig, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative to work from the stunning locale of Greece If you are passionate about delivering excellent customer service and enjoy working in a diverse, vibrant environment, this role is an ideal fit for you.

In this position, you will serve as the primary contact for German-speaking customers, assisting them with inquiries and ensuring they receive top-notch support. This is a fantastic opportunity to enhance your customer service skills while embracing the beautiful culture and lifestyle of Greece.

We seek proactive and motivated individuals ready to take on this new challenge. If you are committed to helping customers and contributing to a dynamic team, we want to hear from you


Responsibilities
  • Act as the main point of contact for German-speaking customers via phone, email, and chat.
  • Provide accurate information about the company’s products and services while efficiently resolving customer inquiries.
  • Ensure high customer satisfaction through friendly and professional service.
  • Document all customer interactions and feedback accurately in the company system.
  • Collaborate with team members to improve service quality and overall customer experience.
  • Stay up-to-date with product knowledge and company guidelines to assist customers effectively.
  • Adhere to established procedures to maintain service excellence.

Requirements

  • Fluency in German and English, both written and spoken
  • Previous experience in customer support is advantageous but not mandatory
  • Strong communication and interpersonal skills
  • Problem-solving mindset with a focus on customer satisfaction
  • Ability to work independently and manage time effectively
  • Familiarity with customer service software and tools is a plus
  • Reliable internet connection and an appropriate home office setup
  • A positive attitude, eagerness to learn, and adaptability to new challenges
  • Flexibility to work various shifts as needed

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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